Specialist - Operations Support at Etc – West Palm Beach, Florida

About ETC Florida

ETC Florida is a leading provider of luxury residential technology solutions across South Florida — specializing in smart home automation, lighting control, audio/video systems, motorized shading, and custom integration for high-end homes and estates. We design, install, and support sophisticated systems that enhance how clients experience their spaces.

We’re a team of problem-solvers, designers, and technologists who take pride in precision, reliability, and an elevated client experience.

Our Mission:

We WOW & AMAZE our clients by servicing, automating and integrating technology in their home or business.

Our core values as a company are:

• SERVICE THE CLIENT ABOVE ALL ELSE
• BE SOLUTION ORIENTED, CREATIVE AND INNOVATE
• BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO
• EXHIBIT HONEST, RESPECT AND INTEGRITY
• WORK AND ACT AS A TEAM

Position Overview

The Site Supervisor plays a key role in ensuring ETC Florida projects are delivered on time, on budget, and to the highest standards of quality. This position bridges the field and the office — overseeing daily on-site activities, coordinating between technicians, subcontractors, and builders, and ensuring the client experience remains seamless from start to finish.

You’ll be responsible for managing multiple residential automation and AV projects — often in luxury homes under construction — and maintaining clear communication among all parties involved.

Key Responsibilities

Project Oversight

• Supervise on-site installation teams and subcontractors to ensure quality, safety, and efficiency.
• Manage project timelines, schedules, and resources from pre-wire to final commissioning.
• Coordinate with general contractors, electricians, designers, and other trades.
• Conduct regular site visits and meetings to monitor progress and resolve issues proactively.

Technical & Quality Control

• Review plans, schematics, and wiring diagrams for accuracy before installation.
• Verify all systems (AV, lighting, shades, networking, control systems, etc.) are installed by design and manufacturer specs.
• Perform quality checks during each project phase to ensure ETC Florida standards are met.

Client & Team Communication

• Serve as the main on-site point of contact for clients, builders, and internal staff.
• Provide project updates and status reports to management and clients.
• Collaborate closely with design and engineering teams to resolve technical challenges.

Documentation & Reporting

• Maintain accurate project documentation, change orders, and completion reports.
• Track materials and equipment used on site; coordinate delivery schedules.
• Support post-installation service and system handoff processes.

Qualifications

Required:

• 3+ years of experience managing or supervising projects in construction, AV integration, electrical, or related trades.
• Strong understanding of wiring, infrastructure, and system installation processes.
• Excellent organizational and communication skills — verbal, written, and digital.
• Proven ability to coordinate with multiple trades and maintain professional relationships on luxury job sites.
• Proficiency with project management tools, digital drawings, and basic computer software (Google Workspace, MS Office, etc.).
• Valid driver’s license and reliable transportation.

Preferred:

• Experience with Crestron, Lutron, Control4, Savant, or similar smart home technologies.
• Knowledge of home networking, low-voltage systems, and control integration.
• Experience in luxury residential or high-end custom projects.

Key Attributes

• Professional, polished, and detail oriented.
• Strong sense of accountability — takes ownership from start to finish.
• Calm and solutions-focused under pressure.
• Comfortable leading field teams and communicating with discerning clients.
• Passionate about technology, craftsmanship, and delivering a premium experience.

Benefits

• **$70,000-$90,000 salary range**
• Competitive compensation based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional training and certification opportunities
• Opportunity to work on some of South Florida’s most exceptional homes
• South Florida's Business Journal Best Places to Work

ETC FLORIDA, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.