Lifestyle Programs Supervisor at Sun City Lincoln Hills Community Association – Lincoln, California

Job Title: Lifestyle Programs Supervisor

Department: Lifestyle
Reports To: Lifestyle Operations Supervisor
Location: Lincoln, California (On-Site)
Employment Type: Full-Time, Exempt
Pay Range: $72,000-$80,000/ YR

Benefits
*Medical Insurance:
Provider Options:
*Kaiser HMO 0-40
*Kaiser HMO 1000-30
*Aetna HMO AVN 0-100-30
*Aetna NTL MCP 2000-80
Coverage Levels: Employee, Employee + Children, Employee + Spouse or Family
Employer Contribution: Varies by plan; between 75-96%

*Dental Insurance:
Provider: MetLife Dental High PPO or MetLife Dental Low PPO
Coverage Levels: Employee, Employee + Children, Employee + Spouse or Family
Employer Contribution: Varies by plan; between 58-80%

*Vision Insurance:
Provider: Aetna Vision Core or Aetna Vision Plus
Employer Contribution: 100%

*Employee Assistance Program (EAP):
Counseling, mental health support, financial advising, and more
Provider: NexGen EAP through Paychex

*Retirement Plan (401k):
Eligibility: Can contribute after 30 days; matching starts after 1 year
Employer Match: up to 4%

*Additional Benefits
- Flexible Spending Account
- Long Term Disability
- Life Insurance:
- Coverage Amount: Annual salary

*Additional Voluntary Coverage: Available
- Optional coverages also available for additional short-term disability (on top of SDI), accident, hospitalization, illness and legal assistance
-Benefit Eligibility Start Date: 1st of the month after 30 days

Vacation:
Accrual: .0385 per hour (equivalent of 10 days per year)
Eligibility: accrues from day 1, can be used at 90 days

Paid Holidays: 9 paid company holidays per year, plus a floating holiday

Sick Leave: Allotment: 40 hours per year

Position Summary

The Lifestyle Program Supervisor I position provides leadership, supervision, and strategic direction for the Lifestyle class and instructor program at Sun City Lincoln Hills, overseeing 25 instructors and the Orchard Creek Lodge front desk. This role is responsible for developing and maintaining a high-quality portfolio of classes and workshops that meet resident needs, generate revenue, and align with Association goals.

This position partners with the Lifestyle Operations Supervisor II position to ensure consistent and adequate front desk coverage across both facilities. The Lifestyle Supervisor I position focuses on class programming, instructor workforce management, and program growth.

Key Responsibilities
*Staff Leadership
*Recruit, interview, hire, train, and supervise class instructors
*Provide year-end performance reviews for supervised employees
*Prepare performance improvement plans, administer discipline, and recommend termination when necessary
*Review and approve instructor and staff payroll; submit to accounting
*Ensure instructors and staff are trained in customer service, software systems, safety, and program procedures
*Assist in the oversight of Lifestyle Front Desk staff in collaboration with the Lifestyle Operations Supervisor position, including addressing real-time issues, supporting staff as needed, and ensuring all shifts are properly covered
*Attend Lifestyle Department meetings, as well as forums and meetings with SCLH residents, when needed
*Assist with, and/or attend, Lifestyle events when needed to support the department

Class and Program Oversight
*Develop and manage the Lifestyle class portfolio, ensuring a balanced and innovative offering that reflects resident interests
*Monitor participation and evaluate programs using attendance data, resident feedback, and financial performance
*Coordinate with Event and Trip Coordinator and Lifestyle Operations Supervisor to maintain a comprehensive Lifestyle calendar without duplication of services
*Maintain open communication with instructors regarding scheduling, feedback, and continuous improvement

Budget and Financial Accountability
*Develop and oversee the annual Lifestyle class budget in partnership with the Director of Lifestyle
*Track and monitor class revenue and expenses, producing monthly and annual financial reports
*Provide analysis and recommendations on class pricing, instructor compensation, and program adjustments to ensure financial sustainability
*Review to make sure that invoices are received and submitted to accounting for payment, meeting all deadlines

Strategic and Administrative Duties
*Recommend and implement policies and procedures for Lifestyle classes and programs
*Upload, test, and manage all class information in Association software (NorthStar) for registration, scheduling, sales, and tracking
*Maintain digital files including contracts, promotional materials, invoices, evaluations, and testimonials
*Collaborate with Lifestyle Coordinators and Lifestyle Supervisor II position on annual program and schedule planning

Resident Engagement
*Collect and analyze resident feedback to shape class programming.
*Attend Lifestyle Department meetings, resident forums, and community meetings as required
*Promote programs through Compass Magazine, eNews, websites, and other channels
*Coordinate Trivia Night, Mix and Mingle, and other assigned community events and programs, ensuring smooth planning, promotion, and execution

Other Duties
*Maintain CPR/AED and First Aid Certification and assist as needed in emergencies.
*Perform clerical and administrative tasks related to scheduling, communication, and reporting.

Required Qualifications
*HS Diploma or GED required
*Must be able to proficiently speak, read and write in English
*Minimum of 2–3 years of supervisory experience required
*Proficiency in Microsoft Office and NorthStar or comparable registration/POS software
*Strong skills in budget management, program evaluation, and staff training
*Excellent organizational skills and attention to detail

Preferred Qualifications
*Bachelor’s degree in Recreation Management, Hospitality, Business Administration, *Education, or related field preferred
*Equivalent experience may be considered
*Minimum of 3–5 years of experience in programming, recreation, hospitality, or related fields

Knowledge, Skills, and Abilities
*Strong ability to coach, mentor, and develop staff for high performance
*Skilled in conflict resolution and handling resident concerns with diplomacy
*Adaptable and resilient, maintaining professionalism under pressure
*Collaborative and team-oriented, fostering positive cross-department partnerships
*Strategic thinker who aligns daily work with community goals and takes initiative
*Inclusive and respectful, building a welcoming environment for a diverse resident population

Physical Requirements
*Must be able to work flexible hours, including evenings, weekends, and holidays, as required by departmental and community needs
*Requires a combination of sitting, standing, and movement, as well as the ability to lift, carry, push, or pull objects up to 35 pounds on a regular basis
*Must be able to communicate effectively in English in both written and verbal forms, with the ability to hear, distinguish sounds, and speak clearly so information can be exchanged with individuals of varied backgrounds and communication abilities
*Requires sufficient manual dexterity and cognitive ability to operate computers, printers, telephones, and other standard business equipment
*Position may involve extended periods of sitting or performing repetitive hand and arm movements

Work Environment
*Must be able to work constructively and professionally in an environment that may be stressful due to adversarial situations resulting from the proper performance of the department's mission
*The employee may be required to participate in more than one assignment at a time with frequent interruptions, changes, and delays. The employee must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances
*Performance of job duties will vary from an office environment with controlled temperatures and fluorescent lighting

Equal Employment Opportunity Statement
Sun City Lincoln Hills Community Association is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Reasonable Accommodation Statement
Sun City Lincoln Hills Community Association is committed to complying with applicable federal, state, and local laws governing reasonable accommodations of individuals, including, but not limited to, the Americans with Disabilities Act (ADA). To that end, we will endeavor to make reasonable accommodation for applicants and employees who have requested accommodation or for whom Sun City Lincoln Hills Community Association has notice may require such accommodation, without regard to any protected classifications, related to an individual's:

*Disability, meaning any physical, medical, mental, or psychological impairment, or a history or record of such impairment;
*Sincerely held religious beliefs and practices;
*Needs as a victim of domestic violence, sex offenses, or stalking;
*Needs related to pregnancy, childbirth, or related medical conditions; and/or
*Any other reason required by applicable law unless the accommodation would impose an undue hardship on the operation of our business.
Background Check / Work Authorization
*Employment may be contingent upon successful completion of a background check and work authorization verification