Mobile Crisis Unit Manager at Westmoreland Community Action – Greensburg, Pennsylvania

POSITION SUMMARY:

The Crisis Unit Manager is responsible for the day-to-day management and operational oversight of the Mobile Crisis Units and other assigned behavioral health crisis programs. These programs operate 24 hours per day, 7 days per week, providing crisis intervention, de-escalation, stabilization, and referral services to individuals and families across Westmoreland County and dispatch from the Crisis Hubs. This position ensures continuity of care across crisis service lines and provides flexible scheduling and on-call support to maintain continuous service coverage.

RESPONSIBILITIES:

Program Management & Operations

· Oversee the day-to-day operations of the Mobile Crisis Units and other assigned programs.

· Ensure continuity of care across all crisis service lines and hubs.

· Prepare for internal and external licensing reviews, audits, and quality assurance activities.

· Provide after-hours telephone support and consultation to staff as assigned.

· Compile and submit monthly reports and performance metrics.

Staffing, Supervision & Leadership

· Provide direct supervision and ongoing coaching to all crisis staff across mobile crisis services and hubs.

· Complete monthly staffing schedules for all mobile crisis programs and adjust based on program needs.

· Ensure shift coverage and arrange replacement staff during call-offs or emergent staffing gaps.

· Conduct performance reviews and support professional development.

· Maintain a trauma-informed, recovery-oriented, culturally responsive service environment.

Documentation, Quality Assurance & Compliance

· Review, correct, and approve all crisis documentation to ensure accuracy, completeness, and compliance with agency, state, and payer requirements.

· Monitor documentation timelines and support staff in maintaining required standards.

· Ensure all program operations adhere to licensing requirements, CSP principles, HIPAA regulations, and crisis intervention standards.

Crisis Intervention & Service Delivery

· Provide crisis intervention, risk assessment, stabilization, safety planning, and referrals as needed.

· Support hotline staff with clinical guidance during complex cases.

· Ensure coordinated handoffs between hotline and mobile teams to support continuity of care.

Partnership & Communication

· Work collaboratively with Behavioral Health & Developmental Services, the Base Service Unit, Carelon, local hospitals, and community providers.

· Maintain updated resource materials and distribute information to staff.

· Communicate regularly with the Director of Mental Health Programs regarding operational needs, staff concerns, program gaps, and service improvements.

· Attend required trainings, case conferences, and team meetings.

· Any other duties as assigned by the Director or Vice President.

QUALIFICATIONS:

· Bachelor’s degree in a related human services field or at least 12 relevant college credits; licensed behavioral health professional preferred

· Five years of casework or human services experience with demonstrated crisis program leadership.

· Direct experience in crisis intervention, including assessment, de-escalation, and safety planning.

· Knowledge of crisis stabilization best practices, trauma-informed care, and behavioral health systems.

· Strong documentation, communication, and supervisory skills.

· Ability to work independently and manage multiple priorities within a 24/7 crisis system.

· Acts 33, 34, 114, and sex offender registry clearances.

· Valid PA driver’s license, mandated Agency auto insurance coverage, and reasonably clean driving record.

REQUIREMENTS NECESSARY TO SAFELY PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION OF Crisis Unit Manager:

Physical requirements: Push/pull, lift/move up to 25 pounds.

Manual dexterity: Perform moderately difficult manipulation – typing, filing, writing.

Coordination: Perform tasks requiring foot and/or hand/eye coordination – driving, data entry.

Mobility: Walk, stand, sit for prolonged periods, drive.

Speech: Articulate with accuracy – employee/client interaction, phone communication.

Vision: Read small print, use a computer, drive a car.

Hearing: Receive verbal instructions, answer phones, communicate clearly.

Concentration: Able to concentrate with some interruptions.

Attention span: Able to attend to tasks for more than 60 minutes.

Conceptualization: Able to understand and relate to concepts behind crisis and housing support services.

Memory: Able to recall multiple tasks and assignments over extended periods.

Environmental Conditions: Primarily indoor work in an office setting.

Benefits:

• ICHRA health plans – Using an allowance, choose the best plan for you,
• Dental, vision, life insurance, short-term disability, and long-term disability polices,
• 16 paid holidays,
• 10 days of vacation in first year of employment,
• 8% retirement match after 1 year and 1000 hours of service,
• Mileage reimbursement,
• Time and a half for holidays worked.

Annual salary depending on experience: $61,692.80 to $69.056.00 ($29.66 - $33.20 per hour).

Westmoreland Community Action (WCA) is committed to recruiting and retaining a diverse workforce that reflects our community and those that we seek to serve. If you, in good faith, believe that you are qualified to succeed in this position, we encourage you to apply. Please include a cover letter to tell us about your unique qualifications for the position. Our hiring manager will review your application and, if interested, will contact you regarding next steps.