VA EHRM- Incident Watch Officer in Washington, District of Columbia at General Dynamics Information Technology

Location: Washington, DC (Remote/Hybrid) Travel Requirements: Up to 25%
Full Part/Time: Full time
Job Req: RQ219248
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
MBI (T2)

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Collaboration, Logistics, Program Management
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

Work Location: Washington, DC (Remote/Hybrid)

Travel Requirements: Up to 25%

Job Summary
The Incident Watch Officer plays a critical role in supporting the Client's operational and incident management activities for a major electronic medical record modernization initiative. This position oversees the tracking, reporting, and resolution of incidents and issues, leveraging tools such as ServiceNow and PowerBI to develop customized dashboards and executive-level reporting. The Incident Watch Officer collaborates across multiple stakeholder groups-including Client representatives, contractors, executive leadership, and Oracle-to ensure timely, accurate, and consistent communication.

The role requires strong technical, analytical, and operational management capabilities, with a focus on maintaining incident workflows and supporting continuous improvement of processes, standards, and data repositories. Responsibilities include facilitating issue/incident update meetings, developing briefings, monitoring ticket activity, and ensuring compliance with established procedures. Although the role is based in Washington, DC, most work can be conducted virtually.

Core Responsibilities
• Support operational incident management activities, including tracking, reporting, and briefing development.
• Monitor, update, and report on existing ServiceNow tickets and incident queues.
• Use technical tools (ServiceNow, PowerBI, or similar platforms) to customize dashboards and reports for executive-level audiences.
• Prepare regular updates, briefings, and communication packages for senior leadership.
• Facilitate data gathering and issue/incident update meetings with Client teams, contractors, and Oracle representatives.
• Collaborate across stakeholder groups to ensure timely, accurate, and consistent reporting.
• Support development, documentation, and application of processes, procedures, and standards across assigned products/projects.
• Coordinate with stakeholders to ensure compliance with established processes.
• Organize, review, and conduct quality control assessments of incident data repositories.
• Identify risks and escalate issues requiring resolution.
• Evaluate existing incident response processes and recommend improvements to enhance accuracy and efficiency.

Minimum Skills and Qualifications

• Bachelor's degree and 5+ years of supporting operational and incident management activities for a major electronic medical record modernization initiative

• 2+ years of direct incident management and incident response for a software as a service (SaaS) managed EHR solution
• Strong analytical and reporting skills
• Experience with dashboards, reporting tools, or workflow management platforms
• Ability to coordinate and communicate across diverse stakeholder groups
• Experience preparing briefings or executive-level communications

• Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

Work Environment

Preferred Skills and Qualifications
• Knowledge of privileged access reviews, encryption key lifecycle management, or zero-trust security patterns
• Familiarity with HL7/FHIR security design
• Experience focused on incident workflows or operational command environments
• Experience with electronic medical record implementations
• Experience with ServiceNow, PowerBI, or similar reporting tools
• Background working with federal agencies, contractors, or large-scale system deployments

Work Environment
• Position is based in Washington, DC, with a remote/hybrid work structure.
• Travel up to 25 percent may be required to support stakeholder engagements or operational activities.
• On-site presence is not routinely required (0 percent).

The likely salary range for this position is $107,744 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans