Senior Collections Officer in at National Credit Recovery Inc
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Job Description
NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.
Job Description
We are seeking for a Senior Collections Officer for the Operations Department to assist with debt collection. The senior collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.
Core Responsibilities (include, but not limited too)
As a Senior Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:
- Establishing professional relationships with clients, educating them on best practices
- Negotiating optimal payment arrangements to resolve customers' bills
- Maintaining a high level of professionalism in all interactions
- Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
- Updating customer account information and documenting call activity details
- Handling objections, excuses, and adhering to regulatory standards and best practices
- Achieving individual collection targets to meet department and company goals
Requirements
- At least 2 years experience in 3rd party collections
- At least 1 year experience in a Call Centre industry
- Excellent oral and written communication skills in English for consistent collection calls
- Ability to display prior track record of top tier results
- Strong math skills with the ability to perform basic calculations quickly
- Strong work ethics and willingness to learn
- Ability to pass a background check
- Solid organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to adapt in a fast-paced environment
NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.