Pharmacy Technician at Hope and Help Center of Central Florida Inc – Orlando, Florida

Job Summary
Position supports the pharmacy by accurately preparing, packaging, and labeling prescription medications, ensuring each order is complete and ready for final pharmacist verification, and dispensing medications while keeping the pharmacy running smoothly. Role blends direct patient interaction with behind-the-scenes technical and administrative work in a fast-paced healthcare setting.

Work involves potential exposure to hazardous chemicals, cytotoxic agents, and drug powders or aerosols; employees must comply with USP, OSHA and organizational policies, including initial and ongoing training, to minimize occupational exposure and environmental contamination.

Job Purpose
This position supports the pharmacy in safely and accurately dispensing medications while ensuring the pharmacy operates efficiently and compliantly. Role bridges clinical decision-making by the pharmacist with timely, accurate medication preparation, patient support and administrative processing so that patients receive the right medication, in the right dose, at the right time.

Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountability areas include prescription processing, medication distribution and inventory management, patient service and communication, billing, insurance and records management, and safety and compliance.

Job Factors
Minimum Education Level Required: High school diploma or equivalent. Bachelor of Pharmacy preferred. Active unrestricted Florida Board of Pharmacy license. Certification preferred and expected within 12 months of hire.

Minimum Experience Level Required: Minimum two years pharmacy technician experience. Immunization administration certification preferred or willing to obtain upon hire.

Knowledge, Skills and Abilities
Strong knowledge of basic pharmacology, common drug classes, brand/generic names and dosage information.
Knowledge of pharmacy law, regulations, insurance processes and confidentiality as it relates to HIPAA.
Strong basic math skills as it related to dosage calculations, counting and compounding.
Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization and adapt messaging for the appropriate audience; Bilingual preferred.
Ability to function in a complex team environment, collaborating with external and internal professionals and other customers.
Self-directed and self-motivated, demonstrated ability to meet deadlines and manage competing demands efficiently and simultaneously.
Understanding of clinical pharmacy key performance indicators such as medication reconciliation and patient education preferred.
Computer skills (word processing, spreadsheets, databases) and familiarity with various software programs, equipment and technology necessary to provide pharmacy services. Familiarity with PioneerRx and eClinicalWorks platforms preferred.
Knowledge of state and federal laws and regulations regarding pharmacy practice and medication dispensing and ethical guidelines.
Exceptional time management, decision-making and organizational skills and abilities.
Outstanding interpersonal relationship skills, professionalism and high emotional intelligence.
Ability to ensure a high level of customer satisfaction including employees, patients, physicians and stakeholders.
Maintain accuracy and attention to detail in a fast-paced setting, minimizing errors and ensuring patient safety.

Work Environment
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
High mobility, prolonged standing and walking, sometimes for extended periods without breaks.
High manual dexterity and repetitive movements using hands and fingers.
Motor vehicle and other transportation operations between campus locations and to off-campus locations and events (Travel 5%)
Lifting items up to 30 pounds and physical exertion.
Frequent bending, stretching, twisting and reaching.
Access information using a computer

Environmental Conditions
Indoor pharmacy environment with routine exposure to medications, including controlled substances (such as opioids) and hazardous drugs (including chemotherapy and other NIOSH-listed agents), and requires strict adherence to all safety, PPE, and handling protocols.
Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.

Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.

Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a covered letter will be automatically disqualified. Internal candidates will receive preferential consideration.