Surgical Care Coordinator in Phoenix, Arizona at Arizona Gynecology Consultants

Overview:

The Surgical Care Coordinator is a dual-role position responsible for supporting both clinical operations and administrative/financial coordination within the Ambulatory Surgery Center. This role ensures efficient patient flow, accurate insurance verification and authorization, and excellent patient experience from scheduling through surgical care.

Responsibilities:

Patient Care & Clinical Support

· Assist with patient intake, preparation, and flow throughout the surgery center.

· Demonstrate the ability to prioritize multiple tasks in a fast-paced environment.

· Respond appropriately to urgent or STAT requests and interruptions.

· Maintain patient confidentiality and comply with HIPAA regulations and all organizational policies.

· Support physicians and clinical staff as directed.

· Promote a cooperative, efficient, and patient-centered work environment.

Benefits Coordination

· Verify patient insurance eligibility, benefits, and coverage for procedures.

· Obtain prior authorizations and precertifications for all scheduled surgeries.

· Communicate financial responsibility and estimated out-of-pocket costs to patients.

· Submit and track insurance documentation and ensure compliance requirements are met.

· Collaborate with billing and revenue cycle teams to ensure accurate processing.

Administrative & Clerical Duties

· Perform all front-end clerical duties for the surgery center.

· Answer and manage incoming calls, route appropriately, and document messages.

· Maintain accurate and timely documentation in EMR and other systems.

· Demonstrate strong computer skills, including Microsoft Office applications.

· Support data collection and participate in performance improvement initiatives.

Core Competencies

· Strong verbal and written communication skills

· Excellent customer service and patient interaction skills

· Ability to multitask and prioritize effectively

· High attention to detail and organizational skills

· Strong problem-solving and critical-thinking abilities

· Ability to work collaboratively with physicians, staff, and patients

· Adaptability in a fast-paced, changing environment

· Cultural awareness and sensitivity to diverse patient populations

Minimum Qualifications

· High School Diploma or GED required

· Current Basic Life Support (BLS) certification (or obtained within 60 days of hire)

· Minimum of 2 years of experience in insurance verification or authorizations

· Working knowledge of medical terminology

· Proficiency in Microsoft Word and Excel

· Strong understanding of insurance processes, billing workflows, and authorizations

· Ability to take direction from multiple team members

Preferred Qualifications

· Experience in an Ambulatory Surgery Center (ASC) or specialty practice

· Leadership or supervisory experience

· Familiarity with EMR systems (e.g., Athenahealth or similar)

· Knowledge of gynecology or surgical workflows

· Bilingual is a plus!

Work Environment & Expectations

· Fast-paced surgical setting with frequent interruptions

· Requires strong time management and flexibility

· High level of patient interaction and cross-functional collaboration

· Must maintain professionalism and composure under pressure