Business Analyst at Teifi Digital Inc. – Vancouver, British Columbia

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

Role Overview

• Teifi Digital is looking for a driven and detail-oriented Business Analyst to join our Delivery Team. In this position, you will play a critical role in supporting the design and implementation of unified commerce solutions for Shopify eCommerce websites. Leveraging best practices and merchant-specific requirements, you will help deliver seamless, scalable, and optimized digital experiences.
• You will collaborate with cross-functional teams and merchants to analyze business needs, manage Shopify theme configuration, support QA processes, coordinate system integrations, and provide training to stakeholders. Your work will directly contribute to the successful launch and optimization of Shopify Plus storefronts, driving improved performance for our clients.

Key Responsibilities

• Shopify Configuration: Customize Shopify themes, manage settings, and handle structured data within the platform.
• Requirements Gathering: Work closely with merchants and internal stakeholders to gather, define, and document business and technical requirements.
• Quality Assurance & Testing: Lead exploratory and usability testing efforts; document issues using tools such as JIRA.
• Systems Integration: Coordinate with developers and partners to integrate third-party platforms including ERP, CRM, and payment systems.
• Backlog & Documentation Management: Maintain project backlogs, produce user stories, systems diagrams, and functional documentation
• Stakeholder Communication: Act as a liaison between merchants, developers, designers, and project managers to ensure alignment and timely project delivery.
• Merchant Support & Training: Develop and deliver training materials for new features and workflows.
• Project Coordination: Support agile ceremonies and project planning activities (sprint planning, reviews, retrospectives).

Qualifications

• Experience in the Shopify ecosystem (theme configuration & customization, data manipulation & mapping, systems integrations, etc.) or other similar platforms (Magento, BigCommerce, etc.),
• Experience with eCommerce data manipulation and working with commerce systems, ensuring effective management of product data, inventory, orders, and customer information.
• Cross-functional work experience in a minimum of two of the following areas: Project management, digital agency, business consulting, omnichannel retail, data analytics, or digital marketing.
• Proficiency in writing user stories and defining front-end and back-end requirements against client and system requirements
• A general knowledge of standard web languages (HTML, CSS, JS, Liquid) and their applications, with the ability to communicate complex requirements to development teams in a clear and easy-to-understand manner.
• A good understanding of eCommerce best practices and the ability to integrate them into solution development.
• Experience with agile working principles, including working with project teams, creating backlogs, sprint, and release plans that focus on efficiency and quality assurance.
• Experience with integrating systems such as eCommerce platforms, ERP, CRM, payment providers, and more.
• Experience with conducting in-depth system Quality Assurance Testing (QA), conducting user acceptance testing, and utilizing issue-tracking software such as JIRA.
• Outstanding communication skills with the ability to strategize rapidly and present knowledge and ideas clearly to internal and external stakeholders.
• A problem-solving, analytical mindset with the ability to adapt quickly when faced with challenges.
• A self-starter with the ability to work autonomously with minimal supervision.

Benefits & Perks

• Ongoing professional development through training programs, certifications, and peer mentorship
• Hybrid work model depending on role, with a Granville Island office and free on-site parking
• Flexibility in work hours designed to accommodate appointments and personal responsibilities
• Comprehensive health and dental coverage in Canada, plus a health spending account
• Paid office closure between Christmas and New Year’s
• Regular team culture events, stocked office snacks, and a dog friendly workplace
• Performance based bonus opportunities for full-time employees