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Logistics Account Manager at L & M Companies Inc – Raleigh, North Carolina

L & M Companies Inc
Raleigh, North Carolina, 27604, United States
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About This Position

This position is scheduled for afternoon and evening hours, with availability required between 12:00 PM and 9:00 PM (or hours very similar to those). The role is eligible for a hybrid work arrangement after training is successfully completed and approved by management.

TITLE: Account Manager

REPORTS TO: Department Director

FLSA STATUS: Non-Exempt

LOCATION: Raleigh, NC

SUMMARY: As an Account Manager, you will play a critical role in maintaining and growing strong relationships with our customers. You will help ensure all shipments are executed effectively and incompliance with our systems, SOPs, KPIs, and procedures while continuously and proactively building relationships with our customers to support our goal of being the first choice in every market we serve.

RESPONSIBILITIES:

  • Develop and maintain strong relationships with dry freight customers
  • Negotiate competitive rates with both customers and carriers to secure cost-effective freight solutions
  • Monitor and manage carrier capacity to ensure on-time service
  • Quickly address and resolve any shipment issues
  • Collaborate with internal sales and operations teams to align carrier solutions with customer and shipment requirements
  • Stay current on industry trends, market rates, and capacity shifts
  • Utilize MercuryGate TMS and HubSpot CRM for daily operations

    • KNOWLEDGE / SKILLS / ABILITIES:

  • Strong communication, negotiation, and problem-solving skills
  • Highly organized with strong attention to detail
  • Ability to communicate L&M Transportation’s value proposition and differentiate our services through professional presentation and communication
  • Ability to analyze market trends and develop capacity strategies
  • Skilled in carrier and customer acquisition, relationship building, and rate negotiation
  • Experienced in load booking, crisis management, and shipment recovery
  • Able to work independently and collaboratively

    • EDUCATION / EXPERIENCE:

  • High school diploma / GED required
  • Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred
  • 2+ years of experience in logistics or a transportation-related field preferred
  • Proficiency in Microsoft Office Suite (Excel and PowerPoint)

    • WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In Office: Fast-paced officed environment
  • In Office: The noise level in the work environment is usually moderate (e.g., business office with computers, printers, and light foot traffic)
  • From Home: Reliable high-speed internet suitable for using our Transportation Management System (TMS), video calls, and daily communication. Consistent cellular service to ensure clear and dependable phone communication.
  • From Home: A professional home office setup in a dedicated, distraction-free workspace, equipped with a computer or laptop, headset, and any tools needed to perform daily responsibilities.

    • PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may occasionally need to lift and / or move up to 10 pounds
  • Specific vision abilities required by this job include close vision and ability to adjust focus
  • While performing the duties of this job, the employee regularly sits; uses hands to finger, and talks or hears
  • The employee may frequently reach with hands and arms
  • The employee may stand and walk occasionally


    • Monday - Friday: 12pm - 9pm

    Job Location

    Raleigh, North Carolina, 27604, United States
    Loading interactive map for Raleigh, North Carolina, 27604, United States

    Job Location

    This job is located in the Raleigh, North Carolina, 27604, United States region.

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