Patient Financial Navigation Supervisor at Veracyte – South San Francisco, California

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way its about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values:

• We Seek A Better Way: We innovate boldly, learn from our setbacks, and are resilient in our pursuit to transform cancer care

• We Make It Happen: We act with urgency, commit to quality, and bring fun to our hard work

• We Are Stronger Together: We collaborate openly, seek to understand, and celebrate our wins

• We Care Deeply: We embrace our differences, do the right thing, and encourage each other

We are seeking a Patient Financial Navigation Supervisor to join our team and help advance Veracytes mission to serve patients globally. In this leadership role, you will supervise and mentor a team, ensuring the delivery of exceptional support that optimizes the patient financial experience.

You will oversee day-to-day operations, set priorities, and provide guidance to ensure your team delivers clarity, transparency, and compassionate support throughout the financial aspects of each patients healthcare journey.

As a subject matter expert in Patient Financial Navigation, you will act as a key liaison between patients, providers, insurance companies, and internal stakeholdersresolving complex billing inquiries, identifying systemic issues, and driving process improvements. Your leadership will help reduce financial stress, improve operational efficiency, and elevate the overall patient experience.

Responsibilities include:

• Regularly reviewing team performance metrics and provide coaching to your team

• Leading the onboarding, training and overall development of your team and assisting management with training across the department as needed.

• Supervise a team to manage daily work and ensure tasks are completed efficiently and accurately.

• Lead initiatives to improve financial navigation workflows and enhance patient satisfaction.

• Comprehensive knowledge of reimbursement processes and payer requirements and regulations

• Manage escalated patient financial navigation issues with compassion.

• Proven ability to participate in the software development/Process improvement life cycle and able to assist with the implementation of new processes and change management.

• Collaborate cross functionally (Commercial, customer service, et al) to streamline communication, resolve escalated issues and be a subject matter expert on the Patient Financial journey

• Analyze trends in patient financial concerns and contribute to strategic planning and policy development.

• Provide expert-level guidance to patients on financial matters, including insurance coverage, billing, and financial assistance, serving as a point of escalation for complicated scenarios.

• Create a culture of best-in-class patient experience that facilitates financial transparency and trust

Proven ability to participate in the software development/Process improvement life cycle and able to assist with the implementation of new processes and change management.

Education

• High school diploma or GED

• Associate's or bachelor's degree in healthcare administration, business, or related field preferred
  
  

Experience/Qualifications

• Experience with Microsoft Office (especially Word and Excel)

• 6+ years of experience in medical billing, insurance claims, or revenue cycle operations with 2+ years managing a team

• Excellent communication across departments and with external partners

• Strong mentoring and leadership abilities with good conflict resolution and problem solving skills

• Ability to work cross-functionally and influence change across departments.

• Extensive experience in patient financial navigation, healthcare billing, or insurance coordination.

• Proven ability to manage complex patient cases with empathy, clarity, and professionalism.

• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.

• Passion for patient advocacy and a commitment to improving the healthcare experience.

• Experience working with in CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax)

• Strong understanding of health insurance plans, benefits, and coverage verification processes.

• Expertise in explaining complex financial and insurance information to patients in a clear and empathetic manner.

#LI-Remote

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Pay range

$80,000—$89,000 USD

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified Great Place to Work in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.

Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.

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