Houseperson at Waterwalk Hospitality – Morrisville, North Carolina

Job Summary: The Hotel Houseperson is responsible for cleaning common areas, replenishing amenities, and ensuring the highest standards of cleanliness and guest satisfaction. This role requires strong attention to detail, the ability to work independently, and a commitment to providing excellent service.

Key Responsibilities:

· Common Area Maintenance:

o Ensure properly is stocked with necessary supplies such as towels, toiletries, and coffee/tea supplies.

o Clean and maintain common areas of the hotel, including hallways, lobbies, elevators, and public restrooms.

o Ensure common areas are always tidy, clean, and welcoming to guests.

o Report any maintenance issues or damages to the appropriate department for prompt resolution.

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· Linen & Laundry Management:

o Collect, sort, and transport linens and towels to the laundry area.

o Ensure an adequate supply of clean linens and towels is always available

· Guest Interaction:

o Respond to guest requests and inquiries promptly and courteously.

o Provide assistance to guests as needed to enhance their stay.

· Compliance & Safety:

o Follow all safety and sanitation policies and procedures.

o Use cleaning chemicals and equipment safely and according to instructions.

· Team Collaboration:

o Collaborate with other housekeeping team members to ensure all rooms and common areas are cleaned in a timely manner.

o Assist with special cleaning projects as assigned by the housekeeping supervisor.

o Assist and support all housekeeping activities - not limited to cleaning rooms, doing laundry and small maintenance tasks.

Qualifications:

· Previous housekeeping experience in a hotel or similar environment is preferred.

· Strong attention to detail and organizational skills.

· Ability to work independently and manage time effectively.

· Excellent communication and customer service skills.

· Ability to perform physical tasks, including lifting, bending, and standing for extended periods.

· Knowledge of cleaning chemicals and equipment is a plus.