Intake Coordinator, Kids-TALK at The Guidance Center – Detroit, Michigan

As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 14,200 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being

We have an exciting opportunity for an Intake Coordinator (Scheduler) to join our team of talented professionals.

We have a market-based compensation structure. The estimated salary for this position will vary based on a candidate's transferable work experience and qualifications. This is a salary grade 105 and compensation ranges start at $23.82/hr. The range provided is just one component of total compensation including a comprehensive benefit package of affordable medical plans, employer paid dental, vision and long-term disability, 401(K), flexible spending accounts for medical and dependent, paid time off, 11 paid holidays.

As an Intake Coordinator in the Kids- TALK Program, you will be responsible for the following:

• Assessing, prioritizing, processing and scheduling all forensic interviews and medical evaluations for both locations of the CAC, while determining the urgency and needs of each referral.
• Ensure that forensic interviews and medical evaluations are scheduled accurately and in a timely manner with involved Multidisciplinary Team members in order to ensure a coordinator investigations of cases of alleged child abuse and neglect.
• Responsible for ensuring and maintaining multiple schedules for three of the disciplines at the CAC.
• Responsible for maintaining data accurately and completing reports as necessary.
• Regular workings hours are Monday through Friday 8:30 am until 5:00 pm although due to the needs of the CAC’s clients and partners, additional hours including evenings and weekends may also be required.

To qualify for this position, you will need the following:

• Bachelor’s Degree in a Human Services Related Field and one year of experience working with children and families.
• Individuals with experience working with physically and sexually abused children and law enforcement officials and the Department of Human Services are priority candidates.
• This position requires the use of independent judgment solution-focused problem solving and initiative.
• Valid driver’s license and favorable driving record is required.
• Additional requirements include: a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of children and their families and the ability to relate well with people of all ages, races, and socioeconomic backgrounds.
• The ability to accurately assess and function in and with complex situations and community systems and maintain accurate records is required.
• Must be computer proficient, detail-oriented, organized and be able to manage multiple assignments and duties simultaneously.
• Must have the ability to appropriately handle crisis situations, demonstrate effective communication skills, professional and welcoming persona and exemplary customer service.

The Guidance Center believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, flexible scheduling opportunities, a team-oriented work environment and much more!

The Guidance Center is an equal opportunity employer and is committed to creating a welcoming place for everyone.