Data Analyst (Full-Time Year-Round) at Pelican Bay Foundation, Inc. – Naples, Florida

About Pelican Bay Foundation

Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region.

The Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately 90 acres of land. We support our community through exceptional service, innovation, and operational excellence across all departments.

About the Position

The Data Analyst is a key technical role within the Information Technology function, responsible for supporting, optimizing, and innovating the Foundation’s business applications, reporting tools, and data environment. Reporting to the Deputy General Manager – Administration & Governance, this role plays a critical part in enhancing member and guest experience, strengthening staff productivity, and improving operational efficiency across the organization.

The Data Analyst provides essential applications support, develops and maintains reporting solutions, manages data integrity, and collaborates with internal departments to ensure technology systems function effectively. The role requires strong analytical abilities, technical proficiency, and a customer-centric mindset.

What You’ll Do

Applications Support, Database Management and Development

• Utilize SQL and advanced Excel skills for data analysis, manipulation, and the creation of sophisticated financial or operational models.
• Serve as a key point of contact for the support, configuration, and troubleshooting of core business applications (e.g., member portals, access control systems, financial software, and operational platforms).
• Contribute to administering and maintaining the Foundation’s databases, ensuring data accuracy, performance, and integrity. Write and optimize SQL queries for reporting, data extraction, and system integration.
• Develop, modify, and maintain software solutions to automate processes and integrate systems. Experience with report-writing and data visualization tools from a technical perspective is essential.
• Collaborate with department heads to understand workflow needs and configure and/or customize applications to improve efficiency and user experience.

Member and Guest Experience Technology

• Respond promptly to technology-related service requests from members and staff, ensuring high satisfaction and minimal disruption.
• Utilize data analysis and member feedback to identify and recommend innovative technology solutions to elevate the community’s service offerings and digital engagement.

Innovation, Productivity and Cost Management

• Leverage database, reporting, and development skills to create tools, dashboards, and automated reports that provide actionable insights for better decision-making and operational efficiency.
• Create and maintain clear technical and user documentation, including data flow diagrams and system guides.

Vendor and Project Coordination

• Support the Deputy General Manager and members of the IT team in managing relationships with current strategic IT partners and service providers.
• Actively research and propose new technology partners and solutions to enhance the member experience, improve system performance and security, and increase organizational productivity.
• Liaise with third-party vendors and software developers to resolve technical issues, manage service tickets, and ensure contractual obligations are met.

Skills & Experience

• Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Minimum of 3 years of experience in application support, database management, data analytics, and/or software development.
• Proficiency in SQL for querying and reporting within relational databases (e.g., Microsoft SQL Server, MySQL).
• Advanced Excel expertise, including pivot tables, macros, and data modeling.
• Experience using report-writing and business intelligence tools (e.g., SSRS, Crystal Reports, Power BI, Tableau).
• Strong working knowledge of business application support, network fundamentals, and desktop/mobile environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and collaborate effectively across teams.
• Experience with HOA, hospitality, or property management software is a plus.

Work Environment & Physical Requirements

• Primarily office-based work with extensive computer use.
• Frequent use of standard office equipment, including printers, scanners, and filing systems.
• Occasional movement of equipment or materials up to 25 lbs.

Compensation & Benefits

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.

All eligible full-time year-round team members are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision coverage beginning the first of the month after 30 days of employment
• 401(k) with excellent Safe Harbor employer match
• Free Team Member Meals
• Company-paid Group Life, Disability, and AD&D insurance
• Company-paid Employee Assistance Program

Every team member at Pelican Bay Foundation lives by our Core Values:

• Welcoming: Create and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius through communication, teamwork, and continuous improvement.
• Positive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction.
• Respectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace.