Residential Coordinator at Hope Family Partners – Lewiston, Maine

Position Summary

The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with MaineCare (HCBS) regulations, licensing standards, CRMA requirements, and agency policies. The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans.

Essential Responsibilities

Program Oversight

• Ensure implementation of Individual Support Plans (ISPs)
• Monitor documentation quality and timeliness
• Oversee medication administration practices (CRMA compliance)
• Conduct regular program audits and house reviews
• Ensure health, safety, and environmental standards are met

Staff Supervision & Development

• Supervise Direct Support Professionals (DSPs) and House Managers
• Provide coaching, feedback, and performance monitoring
• Assist with onboarding and orientation
• Monitor training compliance (SafetyCare, CRMA, mandated training)
• Participate in corrective action processes when necessary

Compliance & Documentation

• Ensure compliance with MaineCare HCBS standards
• Review daily notes, MARs, and incident reports
• Monitor GER reporting and follow-up
• Maintain accurate records in electronic HR and documentation systems
• Support licensing visits and audits

Scheduling & Staffing

• Assist in maintaining adequate staffing levels
• Support shift coverage and scheduling adjustments
• Monitor overtime and staffing patterns
• Participate in recruitment and interviewing of DSP candidates

Communication & Team Leadership

• Serve as liaison between staff, leadership, families, and case managers
• Participate in team meetings and planning meetings
• Communicate expectations clearly and professionally
• Promote positive team culture and accountability

Quality Assurance & Risk Management

• Identify performance gaps and implement improvement plans
• Address concerns related to safety or compliance immediately
• Participate in internal investigations when needed
• Promote dignity, independence, and community integration

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
• Minimum 2 years experience in residential or developmental disability services
• Supervisory experience preferred
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
• CRMA certification (or ability to obtain)
• Valid driver’s license and reliable transportation

Competencies

• Strong leadership and coaching skills
• Knowledge of Medicaid documentation standards
• Ability to manage multiple priorities
• Strong written and verbal communication skills
• Conflict resolution and accountability management
• Professional boundaries and ethical judgment

Physical & Work Requirements

• Ability to work flexible hours, including occasional evenings or weekends
• Ability to respond to program emergencies
• Ability to assist with transfers or physical supports when necessary
• Ability to pass background checks per Maine DHHS requirements

Performance Indicators

• Training compliance rate
• Documentation audit scores
• Reduction in preventable incidents (GERs)
• Staff retention rates
• Timely follow-up on corrective actions
• Positive licensing or audit outcomes

Benefits

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
• Minimum 2 years experience in residential or developmental disability services
• Supervisory experience preferred
• Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
• CRMA certification (or ability to obtain)
• Valid driver’s license and reliable transportation

Competencies

• Strong leadership and coaching skills
• Knowledge of Medicaid documentation standards
• Ability to manage multiple priorities
• Strong written and verbal communication skills
• Conflict resolution and accountability management
• Professional boundaries and ethical judgment

Physical & Work Requirements

• Ability to work flexible hours, including occasional evenings or weekends
• Ability to respond to program emergencies
• Ability to assist with transfers or physical supports when necessary
• Ability to pass background checks per Maine DHHS requirements

Performance Indicators

• Training compliance rate
• Documentation audit scores
• Reduction in preventable incidents (GERs)
• Staff retention rates
• Timely follow-up on corrective actions
• Positive licensing or audit outcomes

Benefits

• Paid time off
• Paid training
• Health insurance
• Dental/Vision insurance
• 401(k) retirement plan
• Employer paid life insurance

Equal Employment Opportunity Statement

Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.