Order Entry Specialist at Swan Analytical USA INC – Wheeling, Illinois

The Order Entry Specialist plays a key role in ensuring the accurate and timely processing of customer orders from receipt through fulfillment.

This position requires strong attention to detail, organizational skills, and clear communication. You’ll manage incoming purchase orders, enter them into our ERP system, and collaborate with internal teams to ensure smooth and accurate delivery.

• Review and accurately enter customer purchase orders into the ERP system (IFS)
• Verify pricing, part numbers, terms, and shipping instructions
• Coordinate with sales, logistics, and finance teams to resolve discrepancies or special requirements
• Track order progress and proactively communicate updates to internal stakeholders
• Assist with order confirmations and shipping documentation
• Maintain organized customer records and order files ?
• Identify and escalate order issues or inconsistencies when needed
• Provide general administrative support within customer service or operations
  

• High school diploma or equivalent required; Associate’s degree or higher preferred
• 2+ years of experience in order entry, customer service, or administrative support
  • Manufacturing or distribution environment preferred
• Experience with ERP or order management systems strongly preferred
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment ?
• Proactive, solution-oriented mindset with a team-focused approach