Lead Barista in Boston, Massachusetts at Boston Harbor Hotel

Opportunity: Lead Barista

Provide quality barista services in accordance with established guest service and sustainability standards.

Potential Career Path

Host or Hostess – Guest Service Agent

Essential Job Functions

• Train, assign, and direct deli attendants work.
• Have full knowledge of menu items, garnishes, contents and preparation methods.
• Consistently offer professional, friendly and engaging service.
• Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.
• Bus coffee cart areas and tables.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.
• Ensure that appliances are turned on/off at the appropriate times.
• Stock and maintain work areas.
• Take orders, input orders into POS system, collect payment and prepare orders.
• Clean dishes, utensils, work areas, tables and equipment throughout the day.
• Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.
• Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent.
• Customer service experience preferred.
• Previous Barista experience.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

We are seeking a passionate hospitality professional with strengths in service, a thorough understanding of the guest experience, and an exceptional Beyond Compare service attitude for the role of Lead Barista at the Boston Harbor Hotel, Boston's only Forbes Five-Star, AAA Five-Diamond waterfront hotel. This role is instrumental in driving excellence through the training and development of staff in crafting and presenting beverages in the specialty coffee program at the Dandelion Marketplace. A perfect opportunity for a service-driven leader dedicated to creating memorable, elevated experiences for every guest.