Service Lane Manager at David Dodge Llc – Glen Mills, Pennsylvania

Position Summary:The Service Lane Manager is responsible for overseeing the daily operations of the dealership’s service drive and ensuring an exceptional customer experience from the moment a customer arrives for service. This role manages the flow of vehicles through the service lane, supports service advisors to coordinate with technicians, and ensures efficient, professional, and timely service and follow up for all customers.

Key Responsibilities:

Manage the day-to-day operations of the service lane to ensure efficient vehicle intake and customer flow.

Greet customers in the service drive and ensure they are promptly assisted by a service advisor.

Oversee scheduling, check-in, and dispatching of vehicles to maximize service department productivity. Oversees the Client Services Department

Support and supervise service advisors to ensure proper communication with customers regarding vehicle needs, timelines, and costs.

Monitor the progress of vehicles through the shop and help resolve delays or workflow issues.

Ensure all customers receive a professional, courteous, and timely service experience.

Assist in handling customer concerns or escalated service issues.

Coordinate with parts and technician teams to ensure efficient repair processes.

Maintain organization and cleanliness of the service lane and drive area.

Ensure proper documentation of repair orders and adherence to dealership and manufacturer procedures.

Help identify opportunities to improve service lane efficiency and customer satisfaction.

Assist with training and development of service lane staff when needed.

Qualifications:

Previous experience in an automotive dealership service department preferred.

Strong customer service and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational and problem-solving skills.

Familiarity with dealership service processes and repair order systems is preferred.

Leadership or supervisory experience is a plus.

Work Environment:

Fast-paced dealership service department.

Frequent interaction with customers, service advisors, technicians, and parts personnel.

Requires standing and walking in the service lane for extended periods.

Key Skills:

Customer service excellence

Team leadership

Time management and organization

Conflict resolution

Automotive service knowledge

Monday-Friday 7am-5pm