System Senior Director, Revenue Cycle Business Services at TEXASCONNECT INC – Lubbock, Texas

Open to Texas residents ONLY.

This leadership role, reporting to the VP of Revenue Cycle & Managed Care, oversees billing operations through final account resolution to maximize revenue and minimize receivables. Directs billing, data control, customer service, collections, and follow-up activities to ensure compliance, accuracy, and efficiency. Partners closely with Patient Registration to support timely, billable data and applies Lean Methodology to optimize the end-to-end revenue cycle. The role drives performance improvement, system integration, and cross-department collaboration to enhance cash flow and maintain financial integrity.

SPECIFIC SKILLS NEEDED

• Deep understanding of hospital reimbursement methodologies, including Medicare and Medi-Cal cost-based reimbursement, DRG/APC payment structures, and managed care contract terms.
• Proven leadership and people management skills, with experience supervising multi-level teams, fostering staff development, and driving accountability and engagement.
• Strong analytical and financial acumen, with the ability to interpret complex revenue data, identify trends, and develop actionable performance improvement strategies.
• Proficiency in revenue cycle KPIs and benchmarking, including AR days, denial rates, collection rates, and cash performance metrics.
• Hands-on experience with hospital EHRs (electronic health records). (Epic, MEDITECH, , Cerner, or similar) with strong proficiency in Excel and other tools utilized for data analysis and financial reporting
• Comprehensive knowledge of payer requirements and regulatory guidelines, including CMS, HIPAA, EMTALA, and state-specific billing regulations.
• Demonstrated success leading process improvement initiatives, leveraging technology and collaboration to streamline workflows and improve accuracy, compliance, and efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments (HIM, Case Management, Finance, IT, and Clinical teams) and influence at all organizational levels.
• Strategic problem-solving skills with the ability to anticipate challenges, evaluate options, and implement sustainable solutions that support organizational goals.
• Strong customer service orientation, ensuring patient and provider concerns are addressed promptly and professionally.
• Must be able to teach

EDUCATION/EXPERIENCE/TRAINING
Required:
• Strong verbal and written communication skills, required.
• Bachelor’s degree required; Master’s degree preferred (Business, Healthcare Administration, Finance, or related field).
• Minimum of 7–10 years of progressive experience in hospital revenue cycle management, with at least 3 years in a leadership role overseeing billing and collections.
• Requires extensive knowledge of Medicare, Medi-Cal, third party billing, workers’ compensation, effective follow-up procedures, Fair Debt Collection Act, capitation, and PPO contracts.
• Demonstrates a strong commitment to compliance principles.
• EPIC experience required.

Preferred:
• Access experience Preferred.
• Must be able to use a 10 key adding machine