Indoor Operations Manager at SPIRIT MOUNTAIN – Duluth, Minnesota

SUMMARY/OBJECTIVE

The Indoor Operations Manager enhances Spirit Mountain’s guest experience, brand, and revenue by leading the Indoor Attendant team, and supporting the Director of Sales in frontline guest operations. This highly visible and hands-on role ensures operational excellence, staffing alignment, and a seamless guest experience across indoor and outdoor service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, schedule, and supervise Indoor Attendants, ensuring consistent standards of hospitality, safety, and efficiency.
• Coordinate staffing and coverage plans in collaboration with Sales and Operations teams, including support for Adventure Park and seasonal outdoor activity hubs.
• Manage day-to-day administrative needs of indoor operations, including payroll, supply ordering, scheduling, and facility needs.
• Be the site expert for the POS system (InTouch), including troubleshooting, training, and ensuring consistent application across sales points.
• Act as a liaison between Guest Services, Rental, Programming, Retail, and Ticketing teams to ensure a unified sales and guest experience strategy.
• Respond to department specific guest concerns or escalations with professionalism and timely resolution.
• Assist with large group sales (i.e., inquiry, pricing, waivers, sending group details to finance for invoicing, etc.)
• Provide general vacation/time off coverage to the Director of Sales when necessary.
• Work collaboratively with other departments such as Outdoor Operations to ensure that staff are cross trained, supported, and fully aligned across Indoor/Outdoor attendants.
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Associate’s degree required; Bachelor’s preferred or equivalent professional experience in operations or hospitality.
• 2+ years of customer-facing experience in a high-volume environment.
• 1+ year in a supervisory or managerial capacity.
• Experience with POS system administration and customer service platforms.
• Strong interpersonal and leadership skills; able to lead by example in high-stress, fast-paced settings.
• Skilled in basic IT troubleshooting (i.e., printers, internet, POS terminals).
• Willingness to work weekends, holidays, and flexible schedules based on seasonal needs.

PHYSICAL REQUIREMENTS

• Must be able to work indoors and outdoors in variable weather.
• Capable of lifting and moving up to 40 lbs.
• Availability for extended periods of standing or walking.

CLASSIFICATION

• Exempt, Full-time, year-round, benefits eligible.
• Non-union

CORE VALUES

• Safety: Our top priority is the safety of our employees and guests.
• Superior Guest Service: Every Employee treats our visitors as valued guests.
• Respect: We engage respectfully with each other and with our guests.
• Honesty: We communicate information honestly and in a timely manner.
• Ownership: We care for Spirit Mountain facilities as if they were our own.
• Integrity: We always act with integrity.