Referral Coordinator at Berkshire Health Systems – Pittsfield, Massachusetts

The referral coordinator in neurosciences coordinates the collection, scheduling, and process of the referrals entering neurology, neurosurgery, pain, and physical medicine services. Responsible for maintaining accurate referral tracking, updated HER with referral information, and coordinating scheduling for various neuroscience services including neurology, pain, physical medicine, and neurosurgery. Utilizes a variety of clinical sources, including coordination with primary care offices and other referral sources. Retrieves, compiles, and enters referral data into selected computer programs EHR to ensure data is present for a physician scheduled to see the patient. Facilitates the referral process to meet the varied needs of not only the patient, but also the referral source and agency personnel for individuals needing neuroscience services. Develops appropriate data collection forms as needed. Interacts with physicians and other involved individuals to expedite the input of referral information required. The role assists in the identification of opportunities for improvement in patient flow, including the goal to eventually streamline referrals to an electronic process.