Client Services Coordinator at Distro – Nairobi

Client & Event Operations Coordinator (Remote) We are seeking a highly organized and proactive Client & Event Operations Coordinator to support the Account Executive team. This position is 100% remote and requires handson experience with eventrelated contracts, including creating contracts from templates, managing revisions, coordinating approvals, and addressing contract questions or amendments from clients and speakers. While this is not a legal role, the ideal candidate must be comfortable working with contract language and fully owning the endtoend contract process. HubSpot experience is mandatory.

Schedule

Remote position Monday to Friday 9:00 AM to 5:00 PM EST

Key Responsibilities Client & Event Coordination

Serve as the primary point of contact between clients, speakers, and internal teams. Collect slide decks, speaker materials, and other event deliverables. Track preevent tasks, deadlines, and followups. Provide proactive communication to ensure seamless event execution. Schedule calls and appointments for the sales team when needed.

Contract & CRM Administration

Enter and maintain accurate data in the CRM (HubSpot – required). Create and track tasks to support Account Executives. Create, review, and manage contracts using internal templates. Coordinate contract revisions, clarifications, and approvals with speakers and clients. Maintain updated and organized speaker and client records.

Financial & Expense Support

Request, collect, and organize receipts and reimbursement documentation according to contract guidelines. Assist with invoice preparation and track payments.

Relationship Growth & Insight Development

Identify strategic contacts within existing accounts to support account growth. Conduct research on organizations, industries, and event opportunities.

CrossFunctional Collaboration

Work closely with Finance and Operations to ensure aligned processes and accurate documentation. Participate in internal meetings and recommend workflow or process improvements.

Qualifications

Bachelor’s degree or equivalent experience. 1–4 years of experience in client service, event coordination, operations, or professional services. Handson experience creating and managing contracts using templates. Excellent written and verbal communication skills. Strong organization, attention to detail, and ability to manage multiple deadlines. Proficiency in Microsoft 365. HubSpot CRM experience is required. Ability to work independently and collaboratively in a fastpaced environment. Strong decisionmaking abilities and sound judgment.

Key Skills event coordination, client communication, CRM management, contract administration, HubSpot, scheduling, Microsoft 365, logistics coordination, attention to detail, organization, time management, customer service, crossfunctional collaboration, documentation management, invoice support, problem solving, professional communication

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