Member Services Associate - Branch at Direct Federal Credit Union – Needham, Massachusetts

Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems.

About the Role

We are seeking a full-time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success.

Who We’re Looking For

We’re looking for candidates who are:

• Experienced – Minimum of 1 year in customer service, banking, or a related field
• Strong Communicators – Able to engage with members and understand their needs
• Tech-Savvy – Comfortable using digital tools and learning new systems
• Detail-Oriented – Able to multitask and prioritize effectively
• Professional and Positive – Bring a great attitude and a member-first mindset

What You’ll Do

As a Member Services Representative, you will:

• Provide exceptional service to members visiting the branch
• Assist with transactions, account inquiries, and product education
• Understand and explain all products and services offered by Direct Federal
• Build relationships and trust through personalized service
• Maintain confidentiality and security of member information
• Navigate internal systems and stay up-to-date on new tools and processes
• Perform additional duties as assigned to support the team and our members

Work Environment

This is a a 100% onsite position at our Branch location in Needham, MA.

What We Offer

• Competitive hourly wage with performance-based incentives
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • 401(k) with match and a pension plan
  • Paid vacation, sick, and personal time
  • Credit monitoring service
  • Student loan paydown program
• Ongoing training and a supportive, growth-focused culture.

Job Status: Non-exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).