Care Site Coordinator at CHRIS 180 – Alpharetta, Georgia

Position Summary:

This position functions as the support for the CHRIS Counseling Center for all consumers and families.

Role and Responsibilities:

The primary duties include but are not limited to the following:

• Provide positive role-modeling to consumers/families.
• Promote self-esteem
• Promote healthy boundaries
• Reinforce socially acceptable behaviors (ex: manners, eating habits, safety)
• Reinforce thoughtful decision-making skills
• Demonstrate customer service.
• Promote positive image of CHRIS 180 programs at all times
• Maintains a pleasant disposition
• Handle a fast-paced work environment
• Work as a contributing and collaborative team member
• Respond to consumer, referral and peer needs in a timely fashion
• Answer telephone calls and emails accordingly
• Respond to requests for information from stakeholders in a timely fashion

Coordinating Services and Collaboration

• Make necessary referrals to meet consumer's health, well-being, education, mental health,
• and employment needs (i.e., Department of Public Health, Department of Family & Children
• Services, Georgia Department of Labor, employment staffing agencies, local colleges and
• tech schools, etc.)
• Verify and update patient information in Carelogic
• Work as liaison with Utilization Manager
• Collaborate and communicate with other programs in the CHRIS 180 continuum in the
• provision of services to consumers
• Collaborate and consult with other providers and entities in the provision of best care services
• to consumers
• Follow up with referral sources in a timely manner
• Specific services to consumers
• Demonstrate exceptional engagement skills in providing trauma-focused mental health
• treatment to target population
• Ability to answer a multi-phone system. Calls will be answered by the third ring and
• Maintain the voicemail related to CHRIS Counseling Center, updating voicemail outgoing
• messages, checking and relating voicemails, retuning voicemail requests in a timely manner
• (within 1 business day). Voicemail should be checked at the beginning of each shift
• Complete Triage forms with new consumers/referral sources/agencies as they are presented
• and schedule a comprehensive assessment within 3 to 5 business days (36 to72 hours)
• Complete insurance verifications daily
• Schedule initial Behavioral Health Assessment and initial psychiatric evaluation with
• consumer and/or guardian
• Ensure that 48- and 24-hour phone confirmation for appointments are made each day.
• Follow up calls to referral sources, families, consumers, etc.
• Check the BHL web portal daily for any new referrals
• Input new consumers into scheduling system to include insurance information,
• Initiate new consumers into electronic health record

Practice Requirements

• Adhere to the organization policies and procedures
• Attend and participate in assigned meetings
• Performance and Conduct
• Maintain confidentiality of consumer information
• Maintain appropriate professional boundaries
• Follow the CHRIS 180 Code of Ethics
• Follow mandated reporting requirements of GA Code.
• Follow mandated requirements of accreditation and governing bodies of CHRIS 180
• Support and maintain an environment of emotional and physical safety for consumers, staff
• and other stakeholders at all times.
• Maintain Personal Information and Training
• Attend and participate in staff meetings as scheduled
• Attend and participate in required trainings as scheduled
• Maintain required certifications
• Review, understand, and responsible to program policies
• Provide documents in a timely fashion to Human Resources
• Report changes in status to HR as required by policy

Qualifications/Competencies:

• A minimum of a High School Diploma or GED with two years of employment experience.
• Preferred qualifications include bilingual abilities in Spanish in order to assist in catering towards
• the Hispanic population and needs
• Organizational skills, excellent attention to detail and the ability to perform multiple tasks
• successfully
• An understanding of the concepts of childcare & mental health/substance abuse disorders
• Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic and
• educational backgrounds, with firmness, fairness and concern
• Ability to learn new programs quickly are also necessary for this position
• Ability to work independent as well as part of a team
• Solid decision-making ability as related to the safety and well-being of consumers, families,
• community and staff
• Be guided by precedent and established policy and procedure in decision-making. This person
• will be required to analyze and react to difficult situations, often while under considerable stress
• and pressure
• Dependability, emotional stability and physically capable. This position requires some physical
• functions that are essential to satisfactory performance of the outlined job responsibilities, i.e.,
• sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when
• necessary)
• Ability to recognize when assistance and consultation is needed
• Strong communication and interactive skills
• Self-motivated and able to work under demand and deadlines
• Proficient in MS Office
• Flexible as the hours may vary
• Be the backup for all the Front Desk Receptionist throughout the organization when needed

Other:

• The ideal candidate will possess the following:
• Technical expertise that allows well informed decisions, usage of available tools and resources
• and training to execute job responsibilities
• Accountable for work being completed accurately and in a timely manner as well as following up as needed.
• Ability to collaborate with other staff to ensure best practices and sound decisions
• Ability to communicate using appropriate tone when corresponding verbally or written (as well as
• proper usage of grammar and spelling)
• Ability to adapt and adjust to course and be open to new ideas
• Ability to manage workload by having a clear understanding of task/project and set realistic
• timelines and goals
• Commitment to our vision and mission should be demonstrated in work.

Total Rewards for working at CHRIS 180:

• Competitive Salary
• Competitive 403 (b) benefit defined contribution plan.
• Healthcare insurance options including HMO or PPO
• Dental and vision insurance options
• Short term disability paid by CHRIS 180
• Basic life insurance 1x times your salary
• Employee assistance program
• Flexible spending accounts
• 15 paid holidays
• PTO
• Discounted college tuition for select colleges and universities

Schedule:

This is a full-time position and typically works Monday Friday 8:00am 5:00pm but requires flexibility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of this

job, the employee is frequently required to sit, stand and reach with hands and arms. The employee is

occasionally required to lift and/or move up to 20 pounds.