Call Center Representative in Freehold, New Jersey at First Financial FCU

Summary: This position requires a pleasant, outgoing and confident manner. The skills and job knowledge mirror that of a Member Services Officer, except the job responsibilities are carried out via telephone rather than in person.

Responsibilities:

• Answers general member phone requests and/or questions.
• Responds to member problems and issues.
• Resolves member issues whenever able, or refers member to the appropriate department for assistance.
• Services member transaction requests and opens new accounts, including checking, sub-accounts, share certificates, and money market accounts.
• Evaluates needs of members and offers appropriate financial products and services.
• Has the ability to post transactions and update member and loan information.
• Basic research of accounts to resolve discrepancies.
• Performs settlement of deceased accounts via mail.
• Assists members in setting up distributions of payroll and direct deposit via mail.

Qualifications:

• Requires full knowledge of credit union products and services.
• High level of interpersonal skills.

As a First Financial employee, you'll enjoy a challenging work environment and an opportunity to make a difference. We offer paid training and a great benefits package including Medical, Dental, Rx, Vision, Life Insurance, Vacation, Sick, Personal, Tuition Assistance Program and Retirement Plan.

Equal Opportunity Employer/Veterans/Disabled