DIM Services Lead in Matthews, North Carolina at ISAT Total Support

JOIN OUR TEAM!

At Tomarco Contractor Specialties LLP / ISAT Total Support, our success is built on the people behind our work. We bring together experienced professionals in engineering, project management, manufacturing, and construction support to deliver solutions for some of the industry's most complex projects. We value teamwork, accountability, innovation, and a commitment to quality. We encourage our team members to contribute their expertise, take ownership of their work, and grow professionally in an environment that values collaboration and strong client relationships. Our employee tenure speaks for itself, with many of our team members building long and rewarding careers with us.

EMPLOYEE COMPENSATION AND BENEFITS:

• Medical, dental, and vision coverage
• 401(k) program with matching contributions
• $100,000 in life insurance coverage
• Accelerated growth opportunities
• Access to the largest construction projects
• Offices nationwide
• A competitive and rewarding environment
• A diverse and inclusive workplace
• A robust internal training portal
• Pet insurance

YOUR CAREER STARTS HERE!

ABOUT US:

Tomarco Contractor Specialties LLP / ISAT Total Support is a pioneer in MEP subcontractor services, combining engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has helped reduce costs, accelerate installation, and create safer working environments for projects of all sizes worldwide. Our team of more than 900 professionals specializes in MEP support design, engineering, technical VDC, project management, detailing, project support, fabrication, offsite manufacturing and assembly, and more. We provide comprehensive solutions through a collaborative approach that streamlines design and construction and reduces project completion times.

POSITION OVERVIEW:

ISAT Total Support is seeking a DIM Service Lead to support the successful delivery of complex construction projects through coordinated engineering, digital design, fabrication, and off-site manufacturing (OSM).

This position serves as the primary customer contact for DIM and OSM execution activities, working closely with Project Managers, internal departments, and fabrication partners to ensure project requirements are translated into coordinated, executable deliverables. The DIM Service Lead oversees fabrication execution from planning and design coordination through production, delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual responsibility.

The ideal candidate brings a strong understanding of construction and fabrication workflows, communicates effectively across technical and operational teams, and takes initiative to resolve challenges before they affect project delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate fabrication and OSM execution from early design development through production, delivery, installation support, and project closeout.
• Serve as the primary customer contact for DIM and OSM execution matters, maintaining clear communication with Project Managers regarding schedules, commitments, risks, and issues affecting project delivery.
• Develop and manage fabrication schedules, production priorities, and sequencing requirements in coordination with project teams and manufacturing partners.
• Coordinate across Engineering, VDC, Fabrication Detailing, Procurement, Manufacturing, Logistics, and Project Delivery to ensure accurate and timely information flow.
• Support outsourced fabrication and OSM partners by ensuring required drawings, materials, schedules, and execution documentation are complete and available before production begins.
• Review fabrication readiness, including model coordination, shop drawing approvals, material availability, installation sequencing, and required field documentation before authorizing package release.
• Identify and resolve coordination gaps, incomplete deliverables, resource constraints, and execution risks, escalating missed commitments when necessary.
• Coordinate shop drawing reviews, fabrication quality requirements, and applicable QA/QC processes to support accurate and consistent production.
• Implement established company standards, workflows, and execution requirements at project startup and maintain their consistent application throughout the project lifecycle.
• Monitor fabrication progress, production milestones, quality performance, and delivery commitments, communicating risks and recovery plans to project stakeholders.
• Provide regular reporting to project leadership regarding production status, key performance indicators, outstanding commitments, and execution risks.
• Build effective working relationships with customers, internal teams, fabrication vendors, and OSM partners to support successful project outcomes.
• Identify opportunities to improve fabrication readiness, cross-functional coordination, operational processes, and overall execution performance.
• Document lessons learned and provide recommendations to DIM leadership to strengthen future project delivery.

QUALIFICATIONS AND SKILLS:

Required Qualifications

• Strong understanding of construction, fabrication, manufacturing, or off-site manufacturing workflows, including project sequencing, constructability, and installation coordination.
• Experience coordinating across technical and operational teams, including engineering, VDC, fabrication detailing, procurement, manufacturing, or project delivery.
• Demonstrated ability to manage multiple priorities, coordinate deliverables, and resolve execution challenges in schedule-driven environments.
• Experience working with fabrication partners, vendors, or multidisciplinary project teams to support production and delivery requirements.
• Strong organizational, analytical, and problem-solving skills, with the ability to identify risks and follow through on commitments.
• Effective written and verbal communication skills, including the ability to coordinate with customers, project leadership, and internal stakeholders.
• Ability to interpret project schedules, technical documentation, and fabrication requirements to support coordinated execution.
• Proficiency with Microsoft Office applications and the ability to work with construction, fabrication, ERP, or project management systems.

Preferred Qualifications

• Bachelor's degree in Engineering, Construction Management, Manufacturing, Operations Management, Business, or a related field, or equivalent relevant experience.
• Minimum 2 years of experience in construction operations, fabrication, manufacturing, project delivery, OSM, VDC coordination, or a related field.
• Experience coordinating outsourced fabrication or off-site manufacturing partners.
• Experience reviewing construction drawings, shop drawings, fabrication packages, bills of materials, and installation documentation.
• Familiarity with MEP systems, engineered support systems, prefabrication, or complex industrial construction.
• Experience implementing standardized workflows, improving operational processes, or supporting fabrication quality assurance.

ADDITIONAL REQUIREMENTS:

• Ability to travel to project sites, fabrication facilities, customer locations, or company offices as needed.
• Successful completion of a background check, in accordance with applicable law and company policy

EQUAL OPPORTUNITY EMPLOYMENT:

Tomarco Contractor Specialties/ISAT Total Support is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to protected characteristics under applicable federal, state, and local laws.