Service Associate in CONROE, Texas at Key Safety

POSITION SUMMARY

The Service Associate is responsible for delivering an exceptional level of care and support to a Key Safety's clients, fulfilling their requests and orders promptly and accurately, and coordinating with various departments to ensure that clients' needs are understood and satisfied. Motivated by improving the overall customer and buyer experience, the Service Associate will lead focused marketing efforts, continually build upon existing product knowledge, and engage with prospective and existing clients. The Sales & Service Representative is also responsible for managing and implementing an order fulfillment and client service schedule as well as picking up and/or delivering various product in a company vehicle.

SERVICE REPRESENTATIVE ROLES & RESPONSIBILITIES

• Contacting new and existing clients to discuss their needs or areas for opportunity.
• Demonstrating product knowledge through on-site solutions and addressing clients' questions
• Coordinating with members of each department to ensure clients' needs are understood and satisfied.
• Cross training and supporting activities within both the fulfillment and shipping functions of the business
• Assisting in the management of inventory levels and preparation of client shipments.
• Managing client relationships with excellent service and support
• Building relationships with clients based on trust and respect.
• Keeping accurate records pertaining to inventory and account notes
• Working toward 90% retention by being aware with all competitive activities in your assigned accounts
• Acting as the point of contact for all matters related to the clients' portfolios.
• Maintaining updated knowledge of company products and services
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Identifying industry trends and collecting and analyzing data to better understand consumer behavior.
• Quoting price and turnaround times as well as preparing sales purchase orders when necessary
• Tracking inventory levels and replacing stock items when necessary
• Safely transporting various products and materials to and from specified locations in a timely manner
• Keeping the company vehicle clean and properly maintained by implementing a cleaning and maintenance schedule.

EDUCATION AND EXPERIENCE

• College education preferred. The minimum is an associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Minimum 2 years of experience in sales, inventory, or administrative assistance
• Computer proficiency and technical aptitude with the ability to use Microsoft Intuit products, specifically proficient in Outlook, Word, Excel, SharePoint, OneDrive, and QuickBooks
• Experience with customer service
• Proven ability to work and plan effectively in a team environment with associates as well prioritizing responsibilities to meet deadlines
• Knowledge of safety equipment and the use of PPE beneficial
• Excellent communication and organization skills

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• Work environment is an office, a showroom, and a warehouse. The office position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone. The showroom and warehouse require lifting of up to 45 lbs. while using correct stepping, lifting, and handling protocol. Anything over 45 lbs. requires the use of a dolly or team lift.
• Must have a valid Texas driver license and clean driving record to make deliveries in a company vehicle.
• This is not a sedentary role -- it requires lifting, squatting, walking, and delivering orders to clients. Must be able to sit and stand for extended periods of time with frequent bending and lifting.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

ADDITIONAL NOTES

• The Service Associate is eligible for health benefits, commission, and bonus.
• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
• Given the nature of small business, it will commonly be required to take out your trash and keep your area and showroom clean and tidy.