Program Coordinator, Workforce Pathways in Louisville, Kentucky at Wesley House Community Services

POSITION SUMMARY

The Program Coordinator, Workforce Pathways supports the implementation and coordination of workforce development and adult learning initiatives within the Adult & Community Programs Department.

The Coordinator is responsible for participant recruitment and engagement, enrollment, data collection, case documentation, workshop coordination, partner support, and program administration. Working under the direction of the Program Director, the Coordinator helps ensure programs are organized, participant-focused, compliant, and aligned with organizational goals and funding requirements.

The Program Coordinator serves as a key member of the team and supports the delivery of workforce readiness, career development, digital literacy, employment support, and adult learning opportunities that promote economic mobility and self-sufficiency.

ESSENTIAL FUNCTIONS

Participant Engagement & Case Coordination

• Recruit, enroll, and orient participants into workforce and adult learning programs.
• Conduct participant intake and eligibility verification.
• Maintain participant files, case notes, and supporting documentation.
• Monitor participant engagement, attendance, and progress.
• Connect participants to supportive services and community resources.
• Provide ongoing encouragement, coaching, and follow-up support.

Workforce & Adult Learning Programs

• Coordinate workforce readiness, career exploration, and employment support activities.
• Support digital literacy and technology training initiatives.
• Assist with workshops, orientations, classes, and training activities.
• Coordinate participant schedules and communications.
• Support credential attainment and workforce advancement opportunities.
• Monitor participant outcomes and program milestones.

Community Partnerships

• Support relationships with employers, educational institutions, training providers, and community organizations.
• Coordinate referrals, participant transitions, and partner communications.
• Assist with employer engagement and workforce-related events.
• Represent Wesley House professionally at meetings and community activities as assigned.

Data Collection, Reporting & Compliance

• Maintain accurate participant records and databases.
• Track enrollment, attendance, completions, credentials, and employment outcomes.
• Assist with data collection and program evaluation activities.
• Support preparation of reports required by leadership, funders, and partners.
• Ensure compliance with program requirements, policies, and procedures.
• Maintain confidentiality of participant and organizational information.

Organizational Responsibilities

• Support the mission, vision, values, and strategic goals of Wesley House Community Services.
• Participate in staff meetings, trainings, and professional development opportunities.
• Collaborate effectively across departments and initiatives.
• Utilize approved organizational systems, technology platforms, and reporting tools.
• Serve as a positive representative of Wesley House Community Services.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate degree in Human Services, Social Work, Education, Business, Workforce Development, Public Administration, or a related field preferred.
• High School Diploma or GED required.
• Two (2) years of experience in workforce development, adult education, employment services, social services, community programs, or a related field preferred.
• Experience working with diverse populations and adults seeking employment, education, or career advancement.
• Bilingual proficiency is strongly preferred.
• Experience with data tracking, case management, or program administration preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of workforce development, career readiness, and adult learning principles.
• Ability to build positive relationships with participants, employers, and community partners.
• Strong organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Ability to maintain accurate documentation and records.
• Proficiency with Microsoft Office Suite, Google Workspace, and data management systems.
• Ability to work independently and as part of a collaborative team.
• Demonstrated professionalism, dependability, and attention to detail.
• Commitment to the mission and values of Wesley House Community Services.

PHYSICAL & OTHER REQUIREMENTS

• Successfully pass all required background checks and screenings.
• Possess a valid state-issued identification; a valid Kentucky driver's license is preferred.
• Maintain reliable transportation.
• Ability to work occasional evenings, weekends, and special events as required.
• Ability to travel locally for meetings, training, recruitment, and partnership activities.