Customer Experience & Sales Coordinator in Gilbert, Arizona at Above & Beyond Pool Remodeling

Job Title: Customer Experience & Sales Coordinator
Company: Above & Beyond Pool Remodeling
Location: Gilbert, Arizona
Employment Type: Full-Time
Reports To: General Manager

About Us

At Above & Beyond Pools, Remodeling & Landscapes, we don’t just build and remodel outdoor spaces — we create places where families make lifelong memories. As one of Arizona’s premier outdoor living companies, we specialize in pool remodeling, new pools, landscaping, and complete backyard transformations.

Our success is built on exceptional craftsmanship, outstanding communication, and an unmatched customer experience. From the first phone call to the final walkthrough, every interaction matters.

About You

You are an energetic, organized, and customer-focused professional who thrives in a fast-paced environment and takes pride in creating an exceptional customer experience while supporting our Sales, Marketing, and Operations teams.

You are proactive, positive, dependable and enjoys helping others. You are looking for an opportunity to grow with a company that values communication, teamwork, accountability, and delivering a “wow” experience to customers!

Position Summary

The Customer Experience & Sales Coordinator is one of the most important positions within Above & Beyond Pools, Remodeling & Landscapes. As the first impression of our company, this team member serves as the communication hub between our customers and our Sales, Marketing and Operations teams.

This role is responsible for qualifying new leads, scheduling appointments, managing our CRM, supporting marketing initiatives, coordinating customer communication, and ensuring every customer receives a “wow” experience at every step of their journey.

Success in this role requires great communication skills, attention to detail, friendliness, positive attitude, strong organizational abilities and a passion for helping others.

Key Responsibilities

Customer Experience – 35%

• Answer incoming phone calls with professionalism, enthusiasm, and confidence.
• Create exceptional first impressions that reflect the values and reputation of Above & Beyond.
• Respond promptly to customer inquiries through phone, text, email, and online messaging platforms.
• Deliver outstanding customer service throughout every interaction.
• Build trust and rapport with homeowners and ensuring they feel valued.

Sales Coordination – 25%

• Qualify incoming leads using company guidelines.
• Schedule appointments for the sales team and showroom.
• Manage and maintain customer records within JobTread CRM.
• Ensure leads move efficiently through the sales pipeline.
• Send follow-up customer communications via text and email.
• Conduct quality assurance outreach throughout the customer journey.
• Contact homeowners who selected another contractor for their job to gather valuable feedback that helps improve our sales process and customer experience.
• Scheduling in-home sales meetings with customers and our sales team members.

Marketing Support – 20%

Working alongside the Marketing Director, you will help strengthen Above & Beyond’s online presence and customer engagement by:

• Monitoring and responding to customer inquiries through Meta Business Suite (Facebook & Instagram), Yelp, Houzz, and other online platforms.
• Engaging professionally in local Facebook groups to generate qualified leads and increase brand awareness.
• Assisting with social media posting and online community engagement.
• Uploading and organizing completed project photos within the company’s SharePoint library.
• Supporting reputation management by encouraging customer reviews and responding to online inquiries.
• Creating and maintaining employee email signatures and coordinating business card orders.
• Assisting with additional marketing initiatives and special projects.

Administrative & Operations Support – 20%

• Coordinate communication between customers, Sales, Marketing, and Operations to ensure a seamless customer experience.
• Assist in maintaining organized customer records and project documentation.
• Assist with administrative tasks and special projects.

Qualifications

• Minimum 2 years of experience in an sales coordination or administrative role, ideally in the construction or remodeling industry (experience in pool remodeling is a plus).
• Proficient in Microsoft Office 365
• Experience with CRM software, JobTread a plus
• Demonstrates organizational skills, attention to detail, communication and ability to manage multiple priorities

Compensation & Benefits

• Competitive base salary ($50,000 - $60,000 DOE)
• Comprehensive health, dental, and vision insurance
• 401k
• Paid time off (PTO) and holidays
• Opportunities for professional growth