Sales and Office Coordinator - Danvers, MA in New Bedford, Massachusetts at Ahead LLC

JOB SUMMARY:

The Sales and Office Coordinator is responsible for supporting the Tournament Solutions (TS) Sales Rep Team by maintaining established customer relationships and business, as well as helping to cultivate new relationships/business. Promoting and selling the company’s products and services by having a thorough knowledge of the robust product line-up and pricing will be key, as well as the ability to attend to the administrative duties required to enter and manage orders. The position requires responding promptly to customer inquiries and coordinating order processing, inventory tracking, and delivery to ensure customer satisfaction. The Sales and Office Coordinator will also develop strong relationships with TS suppliers and vendors to support the daily needs of the TS Sales Representatives.

LOCATION:

SUPERVISORY RESPONSIBILITIES:

DUTIES/RESPONSIBILITIES:

• Develop an in-depth knowledge of company’s product line, pricing structure, customization techniques, set-up charges, lead times etc.
• Be comfortable answering spillover incoming phone calls throughout the day, taking down pertinent notes and either handing the customer and notes off to a TS Sales Rep or if the customer is ready to place an order, being able to do so
• Maintain relationships with existing customers
• Develop understanding of company specific supply chain
• Assist with the management of vendor / supplier relation
• Respond and follow up in a timely manner to general email requests for product, pricing, samples and delivery inquiries / requests
• Occasional travel to National Golf Events, Trade Shows and Shopping Sprees to support TS Sales Reps
• Administrative: Inventory Tracking, Order Confirmations, Proof Approval, Order Tracking, Order Delivery/Invoicing, Customer Satisfaction
• Utilize SOS to manage orders and inventory
• Contribute to overall team success and free-up Sales Rep time, by accomplishing many other office related duties
• Run point on all administrative order projects (i.e. Barcode, Stickers)

REQUIRED SKILLS/ABILITIES:

• Excellent communication skills (oral and written)
• Self-starter, action-oriented and proactive
• Strong customer service skills
• Ability to multi-task and understand that no work task in the office is beneath them
• Proficient in MS Office; Adobe Photoshop a plus
• Strong attention to detail
• Strong organizational skills
• Passion for the game of Golf is a plus

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred but not required
• Work experience in the Golf Industry preferred but not required

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk
• Ability to lift up to 25 pounds

WORK ENVIRONMENT:

• Office Environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended or to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Tournament Solutions a socially responsible company and an Equal Opportunity Employer.