Residence Inn Waco South - Front Desk Agent at Aimbridge Hospitality – Waco, Texas

Residence Inn Waco South - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Whether you are with us for a few days, a few weeks or a few months your routine matters. Residence Inn Waco South is a pet friendly, extended stay hotel off I-35 and within walking distance of Central Texas Marketplace. Explore multiple shops and restaurants before you take advantage of our location near Baylor Scott & White Health, Baylor University, Lake Waco, Texas Ranger Museum, Cameron Park Zoo and Magnolia Market Silos. Mornings start with hot breakfasts at Residence Inn Waco South. Visit our outdoor hotel amenities featuring a year-round pool, sports court, firepit and putting green. Energize at our 24-hour fitness center and refresh your wardrobe at our onsite laundry facility. Find other residentially-inspired accommodations in your spacious studio or one-bedroom suite. Feel at home among full kitchens, work desks, free WiFi, 49 inch flat-screen TVs with Netflix and much more. Residence Inn Waco South helps you maximize your stay in Texas. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: