Patient Accounts Representative at Northeastern Vermont Regional Hospital – St. Johnsbury, Vermont

Northeastern Vermont Regional Hospital (NVRH) is seeking a Patient Accounts Representative to join our Patient Business Services team. This is an excellent entry-level opportunity for someone looking to grow in healthcare billing and patient accounts. As a Patient Accounts Representative, you’ll support accurate billing, assist with claims follow-up, and help ensure accounts are resolved efficiently—all while delivering excellent service and supporting NVRH’s mission, vision, and values. Working as part of a payor team, you will be trained in hospital and physician billing and will play an important role in supporting the financial health of our organization.

Key Responsibilities

• Train with leadership and Patient Accounts Specialists to learn hospital and physician billing processes.
• Perform claims processing, denial management, and follow-up to resolve patient accounts and maximize reimbursement
• Manage an assigned portion of accounts receivable and maintain accountability for all A/R activity
• Support accurate documentation and compliance with all departmental and hospital policies, including confidentiality, safety, and infection control

Qualifications

• High School Diploma or equivalent
• 0–1 year of customer service experience preferred (retail or receptionist experience welcomed)
• Strong analytical, communication, and basic math skills with proficiency in Microsoft Word, Excel, Outlook, and related programs
• Familiarity with health insurances
• Ability to make logical decisions and maintain accuracy and attention to detail

About NVRH

Northeastern Vermont Regional Hospital is a community, not‑for‑profit, critical access hospital located in Vermont’s Northeast Kingdom. As one of only two Vermont hospitals designated Baby Friendly™ by the World Health Organization, NVRH provides primary and preventive care, surgical and specialty services, inpatient and outpatient care, and 24‑hour physician‑staffed emergency services. We employ more than 700 staff and proudly serve over 33,000 residents across Caledonia and southern Essex counties.

NVRH is committed to strengthening community well‑being—supporting environments that are well‑nourished, well‑housed, physically and mentally healthy, and financially secure.

Benefits

Join our Patient Business Services team and enjoy:

• Competitive compensation
• Student loan repayment
• Tuition reimbursement
• Paid time off
• Complimentary gym membership
• Affordable health, dental, and vision plans
• 401(k) with company match
• Additional employee perks