Customer Service Assistant in Leamington, Ontario at The Corporation of the Municipality of Leamington

• Provide excellent customer service, including responding to inquiries, providing information on programs and services, and assisting in resolving customer concerns.
• Promote recreation programs, facility rentals, memberships and services, as needed.
• Provide administrative support, including correspondence, reports, and record management.
• Coordinate the facility booking process for recreation services, in accordance with departmental operating procedures.
• Maintain accurate filing systems, program data, and departmental records.
• Support Recreation staff with administrative tasks and operational coordination.
• Provide administrative support with orders of stock and supplies.
• Process payments, issue invoices, review and follow up on accounts receivable for facility rentals, programs, memberships, and other recreation services.
• Monitor outstanding balances, follow up on overdue accounts, and maintain accurate receivable records.
• Prepare and deliver bank deposits in accordance with municipal policies.
• Support financial tracking, reporting, and reconciliation processes, including liaison with Finance, as required.
• Maintain accurate records and financial data within the registration system.
• Assist with the administration and reconciliation of program subsidy or financial assistance processes, as applicable.
• Administer program registrations, memberships, and facility bookings using ActiveNet or similar systems.
• Assist with system configuration, data entry, and ongoing maintenance of recreation systems to ensure accuracy.
• Support tracking and reporting of program participation and facility usage.
• Provide guidance and support to part-time staff, as required.
• Support facility operations and assist in monitoring facility users and participants.
• Provide support in risk management and health and safety for the facility by educating and reminding users of facility expectations, and reporting concerns or non-compliance to the supervisor.

• Must have a two-year college diploma in Business or Office Administration, or equivalent experience.
• Minimum one (1) year of administrative or customer service experience.
• Experience with accounts receivable, invoicing, and general office procedures is preferred.
• Must be proficient in computer applications in a Microsoft Windows environment.
• Program registration/reservation software such as ActiveNet is considered an asset.
• Must demonstrate strong organizational, communication, and customer service skills.
• Valid Ontario Class “G” Driver’s Licence.
• Possess First Aid, CPR-C, and AED certification (or ability to attain and maintain).
• Experience in a recreation or municipal environment is considered an asset.

Interested candidates must apply online through their ADP profile.

We thank all applicants; however, we will contact only those selected for an interview. Selected applicants will be subject to an interview process and skills testing to determine eligibility.