Account Manager - Data Center Professional Services and Construction at Overwatch Mission Critical – Bristol, England

About Overwatch Mission CriticalOverwatch is a Service-Disabled Veteran-Owned Small Business (SDVOB), certified through the National Veterans Business Development Council (NVBDC). We provide construction professional services, talent acquisition, and general contractor support for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the talent you need to bring your data center online—safely, efficiently, and on time.
At Overwatch, it's more than a job. It's a purpose.
Position Overview:The Account Manager is a key role responsible for managing and fostering customer relationships for Overwatch's Owner’s Representation and Construction Management services. Working in collaboration with the Sales Director and internal recruiters, the Account Manager will ensure a seamless customer experience by acting as the primary point of contact for client engagement throughout the candidate placement lifecycle. This position plays a critical role in bridging client needs with internal operations, driving customer satisfaction, and ensuring successful placements. Key Responsibilities:Customer Relationship Management:

• Serve as the primary liaison between Overwatch and assigned customers.
• Collaborate with the Sales Director to understand customer scopes and engagement strategies.
• Conduct regular customer check-ins to assess satisfaction and address concerns.

Candidate Engagement Oversight:

• Own the customer engagement process for candidate placement, including:
• Organizing meet-and-greets between customers and candidates.
• Coordinating candidate start dates and ensuring timely onboarding.
• Managing closures of candidate placements and associated communication.
• Conducting pre-submission evaluations to align candidates with client expectations.
• Following up on candidate performance and satisfaction post-placement.

Collaboration with Recruiters:

• Partner with Overwatch Recruiters, who manage candidate relationships, to align on client needs and candidate fit.
• Provide feedback to recruiters based on customer input and candidate performance metrics.

Reporting & Analytics:

• Maintain accurate records of customer interactions, placements, and performance evaluations.
• Provide regular updates and reports to the Sales Director on customer engagement and service outcomes.

Process Improvement:

• Identify opportunities to improve customer engagement workflows.
• Work with internal teams to enhance service delivery and customer satisfaction.

Qualifications:Education & Experience:

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 3+ years of experience in account management, customer success, or related roles.
• Experience in staffing, recruitment, or construction management is a plus.

Skills & Competencies:

• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a proactive approach to problem-solving.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software (e.g., Salesforce) and other customer engagement tools.

Attributes:

• High level of professionalism and attention to detail.
• Results-driven and goal-oriented mindset.
• Adaptability and ability to thrive in a dynamic environment.