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Manager, Technical Services at Crown Property Management Inc. – Toronto, Ontario

Crown Property Management Inc.
Toronto, Ontario, M5G 1S5, Canada
Posted on
NewSalary:$125000 - $130000
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About This Position


Position Summary

The Manager, Technical Services reports to the Vice President, Property Management with a primary focus on operating efficiency of assigned properties and has a strong knowledge of mechanical and electrical operations subject matter specifically related to electrical distribution, HVAC, building controls, plumbing and fire detection and suppression systems as well as monitoring the preventative maintenance system to identify trends and opportunities for improvement by assisting with the development and implementation of maintenance standard operations procedures and processes.

The Manager, Technical Services will also be responsible for day-to-day management of operations of assigned properties and operations staff under their supervision including building operations team, security critical infrastructure equipment management, incident management and adherence to industry and company protocols and interface with external service providers and tenants.

Responsibilities

Deliver Excellent Service to Tenants
Build effective relationships with tenants, tenant representatives and visitors to meet reasonable tenant expectations and lease obligationsIndependently respond to complex tenant queries that have been escalated above subordinates
Maintain Quality Building Premises Ensure building safety and adherence to occupational health and safety standards including hazardous materials handling laws and regulations.
Ensure that property inspections are completed monthly and documentedEnsure that there is a review of building systems and repair history to aid in life cycle costing analysisEnsure that health, safety and environmental procedures are compliant with applicable laws, regulations and permit conditions are enforcedEnsure that monitoring systems are functional and work with various systems to manage business riskProvide support for activities related to the recovery of any building system failureMust be a member and facilitate the Joint Health and Safety Committee

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Ensure efficient and effective building operations

Responsible for all Building Operations. maintenance personnel, third party contractors and all building systems (HVAC, mechanical, electrical, fire and life safety systems)Oversee the Property Management system, including all compliance requirements and Operations KPI’s.Oversee the After-Hours Emergency SystemCollaborate with team, track/monitor progress/KPI’s, and edit project details in Yardi Construction Manager, including proper record keeping.Manage and ensure all service contracts are properly administered and coordinate re-tendering of contracts on Yardi Construction Manager.Review monthly maintenance reports prepared by operations team on activities and completed maintenance, contracted services, service calls, and any major projects for the monthConduct periodic staff meetings to ensure operations and staff requirements are metProvide support for tenant move-ins and move-outs and oversee construction.Ensure building permits status is current, and all applicable documents are closed accordingly.Assist the Acquisitions Department with pre inspections and capital planning of potential new assets.Obtain (as requested by Asset), review and action items on Environmental and/or Building Condition Reports.
Ensure capital tracking and execution
Manage the execution of capital projects and minor tenant construction, including tracking the progress of the project. Ensure projects are reconciled upon completion and collaborate with various departments to communicate progress.Provide technical direction and consultation on projects as well as capital planning and development of building's operating budgetEnsure periodic meetings take place with the Construction team
Provide support to other CPMI team members
Coach, train and supervise the operations team. Perform annual reviews for the operations team and seek opportunities for their development and advancement. Ensure all training requirements are up to date and tracked accordingly.Provide assistance to Management as requestedProvide support to the sustainability team as required and participate in the sustainability committee

Ensure accuracy, reliability and delivery of Property Management information
Assist with preparation of budgets and monthly and quarterly reports, as applicable to each propertyReview and assist with monthly listings of accrued expenses and capital expenditures. Reconcile capital projects and ensure all documentation is accounted for as per standard procedures.Review and approve invoices and purchase orders within approval levelMonitor and ensure sustainability data is updated on ESG software tracking system Monitor Crown APP and Property Management system to ensure preventative maintenance, compliance follow Crown’s KPI’s and ensure documentation is current, address outstanding items with operations teams for action and collaborate with property management to ensure compliance scores are higher than 85%Assist with the development of Standard Operating Procedure and implementation, as required.


Promote Environmental Sustainability in Building Operations
Seek opportunities and support best practices to reduce energy consumptionAssist with environmental assessments and reportingManage disproportionate utility consumption and billings and monitor energy usageAssist with Green Building certifications and green management practices
Perform other related responsibilities as requested from time to time

What We’re Looking For

A post-secondary degree preferredBES I/II or other equivalent technical designationTen or more years of experience managing the critical operations and/or maintenance of commercial propertiesContinuing involvement with professional organizations such as BOMA and IREMExcellent client relation skillsWorking Knowledge of LEED and BOMA standardsExperience with Yardi Construction Manager including tendering projects, navigating budgets, contract details and reporting status updates.Knowledge and understanding of construction practices/techniques, project controls and building support systemsIntermediate Microsoft Office (Word, Excel, PowerPoint and Outlook) skillsStrong knowledge of workplace tools such as building automation system, preventative maintenance, security and HVAC operationsBasic First Aid, CPR and AED Certification

Why join Crown?

Base salary: $ 125,000 - $130,000 CAD per year, based on experience and qualificationsEligibility for discretionary annual performance bonus linked to individual, team, and company goalsComprehensive health benefits Pension matching program to support your long-term financial security Professional development and membership dues coverage This role is for an existing vacant position


About Us

Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas.

Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you.

Accommodations

Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.

Legal Disclaimers

Work Authorization

Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.

Third-Party Recruiters

Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions.

Assessment / Artificial Intelligence

As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.


Job Location

Toronto, Ontario, M5G 1S5, Canada

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