Regional Manager, Retail Operations at Rawlings Sporting Goods Company Inc – Chandler, Arizona

Title: Regional Manager, Retail Operations

Department: Outside Retail Sales

Reports To: Director of Retail Operations- Omnichannel

Location: West Coast- Ideally someone located in Phoenix, AZ or Denver, CO with the ability to travel

Status: Exempt

General Overview: The Regional Manager is multi-unit leader who drives the Rawlings brand initiatives and goals within the brand store and D-Bat locations. This person will be the first point of contact and have oversight of locations within their assigned region offering day-to-day operational and strategic sales support regarding sporting goods sales. Core responsibilities include offering day-to-day operational and strategic support to all locations, including POP merchandising, driving sales, achieving financial targets, and identifying opportunities to grow the business.

Essential Duties & Responsibilities:

Frequently visits regional retail locations to build strong relationships and ensure that store performance level is maintained.Coaches and mentors Brand Store teams and D-BAT Pro Shop Leaders to meet store’s performance standards.Schedules and hosts regional calls to set direction and promote collaboration across stores. Communicates sales goals and meets with team regularly to assure metrics are being met.Ensures that standards for merchandising are in compliance with Rawlings training. Ensures all Rawlings guidelines are followed – Square pins, promotions and discounting, product launches, merchandising standards, etc.Works with local management as needed to ensure customer satisfaction is met, including interface with end consumers if needed. Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.Identifies local market conditions to ensure the product assortment is tailored to the consumer for each store. Communicates location assortment needs to Rawlings’ internal planning team.Holds product training seminars to ensure all teams are up to date on product feature/benefits.In partnership with D-BAT management, ensures that pro shop staff complete the Librix product training. Leads annual physical inventory, manages monthly cycle counts and transfers when warranted.In partnership with D-BAT senior leadership/D-BAT ownership, conducts performance evaluation of local team to identify any performance issues.Work collaboratively with leadership to develop marketing programs and promotions to increase sales and/or introduce new products and services.Identifies prospective opportunities in conjunction with MHL/sales rep, to drive organizational traffic through D-BATImplement initiatives to expand consumer engagement and touchpoints across assigned region.Works in conjunction with local ownership and leadership teams to identify and address any employee performance or business protocol issues.Performance management of exempt Brand Store Managers in assigned region. Performs other duties as assigned.

Knowledge, Skills, Abilities and Education Required:

Five years of sales-related management experience and multi-unit retail management preferredThree years retail supervisory experience High School diploma, Bachelor’s degree preferredProven excellent customer service skills and interpersonal / communication skills. Strong problem-solving ability and analytical skillsProven ability to mentor and train others across multiple geographic locations.Proficient with Microsoft Office and ExcelStrong organizational and time-management skillsAvailable and willing to work a flexible schedule, including weekends and holidays.

Working Conditions: 75% Travel required.

Rawlings Sporting Goods Total Compensation Package:

The health, well-being and financial stability of our employees are a high priority to us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees:

Comprehensive medical/dental/vision plansCompany paid life and disability insurance.Paid Parental LeaveEmployee Assistance Program.401k (fully vested immediately) with Company match.Paid time offPaid holidaysOpportunities for advancementEmployee Discount Program

This job description does not list all the duties of the job. You may be asked to perform other instructions and/or duties.