General Manager - West Palm Beach at FUKU MIAMI 1 LLC – West Palm Beach, Florida

About Fuku

Fuku® is a quick, chef-driven eatery from David Chang, known for its signature, craveable spicy fried chicken sandwich. Born in 2015 as part of Chang’s Momofuku family of restaurants, the “OG Sando” started as a secret menu item at Momofuku Noodle Bar in New York City’s East Village and has since grown into a national foodie favorite. Drawing culinary influences from Asian and Southern American flavors, Fuku embraces a bold, outside-the-box approach to both food and brand culture. Fuku is on a mission to provide quality, hand-crafted food with a twist for everyone to enjoy anywhere. The company currently has 15 locations in major stadiums, arenas, and ballparks across the U.S., with additional dine-in locations planned for new markets in 2026, including a second South Florida location in West Palm Beach.

About the role

Fuku is looking for a strong operator and people leader to support the new restaurant opening and long-term success of our upcoming West Palm Beach location. The General Manager leads the restaurant and is responsible for building a high-performing team, running a disciplined operation, and bringing Fuku’s brand and hospitality to life every single day.

This is a unique opportunity to join a growing, chef-driven brand and lead a restaurant from the ground up. As the first General Manager of our West Palm Beach location, you will play a critical role in partnering with Operations, People & Culture, and our Training Manager to execute a successful New Restaurant Opening. From hiring and onboarding the team to leading training and learning Fuku’s systems and standards, you will be deeply involved in building the foundation of the restaurant before carrying it forward post-opening.

You will lead all aspects of the opening process, including recruiting and developing your management team, supporting hourly hiring, and ensuring a consistent, high-quality training experience across both FOH and BOH. Post-opening, you will continue to set the standard for operational excellence, team development, and guest experience.

At Fuku, our General Managers are operators and people leaders in equal measure. You create the conditions for your team to grow, hold the bar for quality and accountability, and ensure every guest leaves wanting to come back.

Our mission is simple: We’re writing our own recipe. Unique flavors, genuine service, and quality that speaks for itself. It’s more than a meal, it’s about bringing people together. The General Manager plays a critical role in bringing that mission to life every day.

Work Location:

This position is on-site and based in West Palm Beach, FL

Compensation & Benefits:

Base Salary: $75,000 – $85,000 annually, depending on experienceBonus opportunity up to 15% of base salary, tied to restaurant performance, guest experience, and operational goals401(k) with company match up to 4%10 days of paid time off annuallyDiscounted meals during shiftsMonthly phone reimbursement

Responsibilities:

Lead the Restaurant and Guest ExperienceRun the daily operation of the restaurant across both FOH and BOH, ensuring every shift is set up for success from open to closeChampion a culture of warm, attentive hospitality and model guest-first behavior for the entire teamMaintain Fuku’s standards for food quality, recipe execution, presentation, and speed of service across every daypartStay present on the floor, leading pre-shift meetings, supporting the team, and actively shaping the guest experience throughout serviceIdentify operational gaps early and solve them before they impact the guest experienceNew Restaurant Opening (NRO) LeadershipPartner with Operations, People & Culture, and Training to plan and execute all aspects of the new restaurant openingLead full-cycle hiring for the restaurant, including management and hourly team members, ensuring strong, values-aligned talent selectionSupport and execute onboarding and training programs, ensuring all team members are set up for success ahead of openingParticipate in and lead key portions of NRO training, gaining deep knowledge of Fuku systems, standards, and ways of workingEnsure readiness across team, systems, and operations ahead of opening day, holding a high bar for organization and executionTransition the restaurant from opening to steady-state operations, maintaining consistency, culture, and performanceBuild and Develop a Strong TeamPartner with our VP, People & Culture to recruit, hire, onboard, and develop a high-performing team that reflects Fuku’s Mission, Vision, and ValuesCoach and develop your management team, including AGMs and shift leaders, building bench strength and future leadersCreate a positive and inclusive work environment where team members feel supported and motivated to growHold clear and consistent performance conversations, recognizing wins and addressing issues with care and accountabilitySet the tone for the culture of the restaurant and how the team shows up for one another every dayRun a Strong and Healthy BusinessOwn the restaurant’s financial performance, managing food cost, labor, and controllable expenses with disciplineDrive sales through strong operations, hospitality, and local community engagementManage ordering, inventory, and waste reduction systems to protect profitabilityReview financial reporting regularly, identify trends, and take action to improve performancePartner with the Regional GM and support teams to align on targets and close performance gapsMaintain Operational ExcellenceUphold Fuku’s standards across kitchen execution, prep systems, cleanliness, and organizationEnsure full compliance with food safety, sanitation, and Department of Health regulationsMaintain equipment and facilities, escalating issues early to prevent operational disruptionFoster a BOH culture that takes pride in quality and accountabilityManage Systems and Restaurant OperationsBuild and manage the weekly schedule to support both operational needs and team member availabilityEnsure the team uses restaurant systems effectively, including POS, inventory platforms, and workforce toolsMaintain accurate documentation including daily logs, incident reports, and operational reportingPartner with People & Culture and support teams on compliance, HR matters, and policy adherenceRepresent the Brand in the CommunityServe as the face of Fuku in the Coral Gables community and find opportunities to connect with the community Build relationships with guests and create a restaurant the neighborhood is proud ofHandle guest feedback and recovery with care, curiosity, and a commitment to making things rightRepresent Fuku’s brand values in every interaction, inside and outside the restaurant

Knowledge, Skills, and Abilities

5+ years of restaurant leadership experience, with at least 2 years as a General Manager, Assistant General Manager, or equivalent role in a high-volume, fast-paced environmentProven ability to build, lead, and develop high-performing teams, creating a culture of accountability, hospitality, and growthStrong operational fluency across both FOH and BOH, with the ability to coach teams and support execution across stations when neededExperience recruiting, hiring, and developing restaurant teams, including building leadership bench strengthSolid financial acumen, including comfort owning a P&L, reviewing reports, and making decisions that support profitabilityStrong communication skills - clear, direct, and respectful with team members, guests, and leadershipA hospitality-driven mindset that prioritizes the guest experience and team cultureExperience using restaurant technology platforms such as Toast POS, scheduling, and inventory systemsFood Handler or Food Manager certification required (or ability to obtain prior to joining)Ability to work a flexible schedule, including evenings, weekends, and holidaysAbility to communicate clearly in the language(s) of the work locationThe pay range for this role is:75,000 - 85,000 USD per year(West Palm Beach, FL)