Service Coordinator Dispatcher in Upton, Massachusetts at Kinsley Group

Kinsley Energy Systems is looking for a highly organized and proactive Service Administrator to join our team. In this fast-paced, customer-facing role, you’ll be at the center of our emergency response operations—scheduling technicians, supporting service calls, and making sure every customer receives prompt, professional attention. This role requires someone who thrives on juggling moving parts, staying calm under pressure, and keeping things running smoothly behind the scenes.

Key Responsibilities:

• Answer and prioritize incoming service calls, responding directly or redirecting appropriately
• Schedule all maintenance contract customers and maintain accurate service logs
• Coordinate and dispatch Field Service Technicians efficiently, adjusting schedules in real-time as new service calls arise
• Manage logistics for emergency response—this includes frequent changes to technician schedules and ensuring geographic efficiency
• Support and promote the customer service team's goals and commitment to fast, reliable support
• Generate Time and Material quotes, submit material requisitions, and finalize service summaries accurately and on time
• Provide ongoing support to technicians and customers throughout the service process

Preferred Experience:

• 2+ years of experience in administrative support, dispatching, or a customer service-focused role
• Proven ability to multitask in a fast-paced, high-pressure environment while maintaining strong attention to detail
• Excellent written and verbal communication skills with a professional, customer-first approach
• Strong organizational and time management skills—you know how to keep priorities straight and tasks moving
• A solutions-focused mindset with the ability to troubleshoot issues, think critically, and collaborate to find the best outcome

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.