Office Assistant at Resolve Pain Solutions – Augusta, Georgia

Position Summary

The Office Assistant supports daily administrative and front office operations to ensure efficient workflow, excellent patient/customer service, and accurate documentation. This role serves as a key support function for scheduling, communication, and general office coordination, contributing to a positive and professional experience for all patients, visitors, and staff.

Key Responsibilities

Administrative Support

• Perform general clerical duties including filing, scanning, faxing, and data entry

• Maintain organized and accurate records in office systems and EMR (if applicable)

• Assist with preparing documents, reports, and correspondence

• Monitor and manage office supplies

Front Office Support

• Greet patients and visitors in a professional, friendly manner

• Answer incoming calls, direct calls appropriately, and take accurate messages

• Assist with patient check-in/check-out processes as needed

• Verify and update patient demographic and insurance information

Scheduling & Coordination

• Support appointment scheduling, rescheduling, and confirmations

• Assist with managing provider schedules and availability

• Coordinate communication between departments to ensure smooth patient flow

Communication & Customer Service

• Provide excellent customer service in all interactions

• Address basic patient or visitor inquiries and escalate issues when needed

• Maintain confidentiality in accordance with HIPAA and company policies

Operational Support

• Ensure the front office area remains clean, organized, and presentable

• Assist team members with workflow needs during high-volume periods

• Follow standardized workflows and support process improvement initiatives

Qualifications

Education & Experience

• High school diploma or equivalent required

• 3+ year of administrative or front office experience preferred (healthcare preferred)

Skills & Competencies

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Basic computer proficiency (Microsoft Office, EMR systems preferred)

• Attention to detail and accuracy

• Ability to work in a fast-paced environment

Performance Expectations

• Timely and accurate data entry/documentation

• Call handling and message accuracy

• Scheduling accuracy and minimal errors

• Patient/customer satisfaction scores

• Adherence to workflows and attendance standards

Working Conditions

• Office/clinic environment

• Prolonged periods of sitting, standing, and computer use

• Interaction with patients, staff, and visitors throughout the day
  
  Location: Augusta, GA
  Department: Patient Experience & Scheduling
  Reports To: Director, Patient Experience & Scheduling
  FLSA Status: Non-Exempt