Food & Beverage Manager at Zachry – San Antonio, Texas

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Food and Beverage Manager supports the overall leadership, supervision, and operational excellence of the hotel's Food & Beverage division, including restaurants, bars, lounges, in-room dining, and banquet operations. This role ensures exceptional guest service, strong financial performance, consistent execution of brand standards, and the development of high-performing F&B teams. The Food and Beverage Manager plays a hands-on leadership role in daily operations across one or more outlets in a full-service hotel environment.

What You'll Do

Operational Leadership & Daily Oversight

• Assist in managing daily Food & Beverage operations across multiple outlets, ensuring smooth and efficient service.
• Lead pre-shift meetings, communicate daily objectives, and support team readiness.
• Ensure proper staffing based on business levels and forecasted needs.
• Maintain a visible presence during peak meal periods to support service excellence.

Guest Service & Experience Excellence

• Ensure all guests receive welcoming, attentive, and personalized service.
• Support prompt resolution of guest concerns, complaints, and service recovery situations.
• Monitor quality of food, beverages, and service standards across all dining areas.
• Assist with VIP service coordination and special dining experiences.

Team Leadership & Development

• Supervise and support servers, bartenders, hosts, food runners, barbacks, and supervisors.
• Train team members on service standards, menu knowledge, upselling techniques, and safety procedures.
• Assist with interviewing, onboarding, coaching, and performance evaluations.
• Promote a positive, collaborative, and high-performance team culture.

Financial Management & Cost Control

• Support financial performance through labor control, cost monitoring, and forecasting.
• Assist with inventory of beverages, china, glassware, silver, linen, and small wares.
• Review daily sales reports, labor reports, and budget performance.
• Support menu engineering, promotions, and revenue-generating initiatives.

Safety, Sanitation & Compliance

• Ensure compliance with all health, safety, sanitation, and liquor laws and regulations.
• Uphold cleanliness and organization standards in dining areas, bars, beverage storage, and service stations.
• Train the team on safe alcohol service (TABC compliance), food handling, and emergency procedures.
• Conduct routine inspections of operational areas to maintain standards.

Collaboration & Cross-Function Support

• Work closely with the Executive Chef, Banquet Manager, and outlet leaders to maintain consistency in service and quality.
• Partner with Sales, Banquets, and Catering for event execution and special functions.
• Coordinate with Front Office, Housekeeping, and Engineering for guest needs and operational support.
• Assist in implementing hotel-wide programs, promotions, and guest experience initiatives.

Administrative Responsibilities

• Assist with scheduling, payroll submission, ordering, and inventory management.
• Prepare operational reports and contribute to monthly departmental meetings.
• Maintain accurate documentation for liquor inventories, service logs, and safety records.
• Support departmental planning, outlet maintenance needs, and budgeting processes.

Additional Responsibilities

• Assist with opening and closing duties for outlets.
• Support hotel sustainability efforts in food waste reduction and responsible sourcing.
• Perform other duties as assigned to support overall Food & Beverage operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous Food & Beverage supervisory or managerial experience preferred.
• Experience in a full-service hotel or high-volume dining environment preferred.
• Experience in bar operations, restaurant management, or banquet oversight preferred.
• Hospitality or business-related coursework or training preferred.

Required Skills and Abilities

• Strong leadership and communication skills.
• Ability to motivate, train, and manage diverse teams.
• Strong knowledge of food and beverage service techniques, standards, and best practices.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Excellent guest service skills with strong problem-solving capabilities.
• Ability to stand and walk for extended periods and lift up to 30 lbs.
• Proficiency with POS systems and basic computer applications.

Other Qualifications•

• Ability to work a flexible schedule including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong attention to detail and commitment to maintaining high service standards.
• Ability to communicate in Spanish preferred.

Licenses or Certificates

• Food Safe Serve/Texas Food Handlers Certification
• CPR certification
• TABC required and maintained

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.