LEAD RECEPTIONIST at FellowshipLife Inc – Basking Ridge, New Jersey

About Company:

FellowshipLIFE is a not-for-profit organization with a vision to transform the aging experience and empower all those we serve to live their best life.

We are focused on closing the gaps in aging services by providing the right services at the right time and the right place.

With several exceptional Life Plan Communities in New Jersey offering services that focus on personalized wellness, an active lifestyle, and establishing new and lasting friendships, FellowshipLIFE has a strong reputation for quality and excellence in senior living.

Our dedication to older adults spans multiple aspects of senior living services, including Independent Living, Home Care, Medical Services and Wellness Programs for those who live in our senior living communities or reside in surrounding areas throughout New Jersey.

About the Role:

The Lead Receptionist serves as the primary point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment at all times. This role is pivotal in managing front desk operations, coordinating communication, and supporting administrative functions to facilitate smooth office workflow. The Lead Receptionist oversees the reception team, providing guidance and training to maintain high standards of customer service and operational efficiency. They are responsible for managing scheduling, handling inquiries, and resolving issues promptly to enhance overall visitor and employee experience. Ultimately, this position contributes significantly to the organization's positive image and operational success by delivering exceptional front office management.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a supervisory capacity.
• Strong communication and interpersonal skills.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Communications, or related field.
• Experience with office management software and phone systems.
• Previous leadership or team management experience.
• Familiarity with scheduling and visitor management systems.
• Bilingual abilities or additional language skills.

Responsibilities:

• Greet and welcome visitors, clients, and employees in a courteous and professional manner.
• Manage incoming calls, emails, and correspondence, directing them to appropriate personnel or departments.
• Supervise and coordinate the daily activities of the reception team to ensure efficient front desk operations.
• Maintain appointment schedules, meeting room bookings, and assist with event coordination as needed.
• Handle administrative tasks such as data entry, filing, and maintaining office supplies inventory.
• Resolve visitor and employee inquiries or issues promptly and escalate when necessary.
• Ensure the reception area is clean, organized, and reflects the company’s professional standards.
• Collaborate with other departments to support office-wide initiatives and communication.

Skills:

The Lead Receptionist utilizes strong communication skills daily to interact effectively with visitors, clients, and team members, ensuring clear and professional exchanges. Organizational skills are essential for managing schedules, coordinating meetings, and maintaining an orderly reception area. Leadership and supervisory skills are applied to guide and support the reception team, fostering a collaborative and efficient work environment. Proficiency in office software enables the Lead Receptionist to handle administrative tasks, manage correspondence, and maintain accurate records efficiently. Problem-solving skills are frequently employed to address and resolve inquiries or issues promptly, contributing to a positive experience for all stakeholders.