Veterinary Client Care Coordinator, CVES at Ethos Veterinary Health – Clarksville, Tennessee

Clarksville Veterinary Emergency and Specialty in Clarksville, TN is hiring an ER/ICU and Specialty Client Care Coordinator for our Team!

Compensation:
$17-23/hr, based on experience
Additional shift and weekend differentials offered

Benefits:

• Paid Time Off
• Medical, Dental, and Vision insurance
• Short and Long-Term Disability and Life Insurance
• 401k retirement plan with employer matching
• Discounted employee pet products and services
• CE Allowance
• Penn Foster Scholarship and Sponsorship Program
• Licensure renewal and out-of-state transfer reimbursements
• Uniform allowance
• Cell phone discount
• YMCA corporate memberships
• Team building and volunteer events
• Career development opportunities
• Newly renovated, state-of-the-art hospital
• And more!

About the Role:
This position combines ICU Assistant responsibilities with client care coordination for specialty departments. The role supports high-quality patient care while serving as a communication liaison between clients, DVMs, referring veterinarians, and the specialty team.

Key Responsibilities:

• Provide ICU patient care including restraint, monitoring, medication administration, and assisting with diagnostics and procedures
• Support DVMs with treatment plans, anesthesia, radiographs, and lab work
• Communicate with clients regarding treatment plans, updates, discharges, and home care instructions
• Coordinate appointments, medical records, lab submissions, and case preparation for specialty services
• Maintain accurate medical records and ensure continuity of care for hospitalized and discharged patients

Requirements:

• Skilled in veterinary triage, diagnostics, and nursing care with strong knowledge of disease processes and pharmacology
• Ability to perform treatments, procedures, and diagnostics efficiently and accurately in a fast-paced environment
• Strong critical thinking skills with the ability to adapt in high-stress or emergent situations
• Excellent communication and client service skills; able to interact clearly and compassionately with clients and team members
• Team-oriented with prior customer service experience and flexible availability (days, nights, weekends, and holidays)

About You:
You are an experienced Veterinary Technician dedicated to outstanding client service and excellent patient care. You thrive in a fast-paced environment, value teamwork, and contribute to a positive, supportive hospital culture. You are detail-oriented, adaptable, and motivated to continue growing your skills.

At Nashville Veterinary Specialists, we are more than coworkers—we are a supportive, collaborative team that celebrates wins together. We foster a learning environment where growth is encouraged, mentorship is valued, and excellence in patient care and client experience is our top priority.

https://www.nashvillevetspecialists.com/

Physical Requirements:
This role requires standing, walking, bending, and lifting for extended periods. Must be able to lift and carry animals weighing up to 50 pounds (and assist with larger patients up to 150 pounds).
Ethos Veterinary Health is a national network of over 140 specialty and emergency hospitals providing advanced, compassionate care to nearly 2 million pets annually. Our teams utilize state-of-the-art technology and a collaborative, evidence-based approach to deliver exceptional care and rewarding careers.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.