Drain Technician at Hoover Electric Inc – Troy, Michigan

At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team.

We’re looking to continue our growth by adding a new Residential Drain technician who is both skilled and customer focused!

At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.

What We Offer:

· Competitive Pay

· Comprehensive Benefits Package:

· Medical, Dental, and Vision Insurance

· Prescription Drug Benefits

· Employee Assistance Program (EAP)

· Company-Matched 401(k) Retirement Plan

· Short-Term and Long-Term Disability Coverage

· Company provided uniform, vehicle, gas card and iPad

· Paid Time Off and Vacation

· 6 Paid Holidays

· Biweekly Pay

· Life Insurance

· NB Fitness Discount

· Consistent Weekly Work Schedule

· Ongoing Weekly Training – Enhance your skills both technically and professionally

What needs to be accomplished:

· Service System- This includes performing safety inspections, using the Flat Rate Pricing Guide, offering and selling Membership Plans, offering and selling add on services, and becoming proficient at educating customers to offer a wide range of solutions.

· Post Call Quality Assurance using “Better than you found it” clean up and double-checking work.

· Proficient diagnosis of customer concerns

· Proficient estimation of solutions to customer needs and wants using company pricing guides

· Developing trust based professional relationships with customers to earn their business at the decision table.

· Paperwork will be completed and turned in accordance with core policies and timelines without exception

· Forms- All forms will be completed in entirety, including all sections and signatures

· Forms include but not limited to: Inspections, Solution based options, Parts Used, Warehouse checkout, Equipment checkout, Materials/Parts/Equipment orders

· Forms may be in digital or print form

· Invoices - All invoices are to be completed in entirety with accuracy including payment accommodations.

· Photos - Photos must be taken before, during, and after job to document progress. All photos will be uploaded

What Success Looks Like:

· 40% Conversion Rate on Tech Generated Leads

· 5 star customer service

· Arrives on time to group meetings and trainings when instructed

· Actively and willingly participates in training sessions and training activities

· Actively seeks improvement and training opportunities

· Studies training materials and completes homework assignments on time

Traits that we Admire:

· Accountable: Positive and reliable with a strong work ethic

· Professional: Excellent communication and customer service skills

· Coachable: Team-oriented, humble, high energy, with a willingness to learn

· Integrity: Commitment to quality workmanship

· Organized: Keep work areas and company vehicle, clean, organized and well maintained.

· Sales: Comfortable presenting solutions and educating customers on system upgrades

· Technical Expert: Strong diagnostic and problem-solving skills

· Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time

• 1 year customer service experience
• Valid Driver’s license
• Drain experience a plus