IT SUPPORT TECHNICIAN at Carter Machinery – Mechanicsville, Virginia

Carter Machinery
Location: Mechanicsville, VA 23116, USA
Category: Information Systems
Posted Date: April 22, 2026
Requisition_Number: ITSUP006298
Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an IT Support Technician in Richmond, Virginia. The IT Support Technician is responsible for providing first-level technical support to end users by troubleshooting electronic hardware, software, and printers. The individual in this role will be involved in assisting in the setup, maintenance, and repair of computer systems and peripherals while ensuring a positive customer service experience. Seeking candidates with a high school diploma or equivalent, required; Associate’s degree or working towards a degree in Information Technology or a related field, preferred; Previous experience in a help desk or IT support role is a plus but not required; Basic knowledge of networking principles and IT security concepts is beneficial.

Requirements for the IT Support Technician position includes:

• Basic understanding of computer hardware, software, and networking concepts.
• Proficiency in Microsoft Office Suite and Windows operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly and professional attitude.
• Must be able to follow instructions and learn new technologies quickly.
• Strong attention to detail and organizational skills.
• Must be able to work both independently and as part of a team.
• Promote positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the IT Support Technician job, including regularly being required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.