Commercial HVAC Team Lead in Charlotte, North Carolina at SST Direct

DIRECT HIRE: seeking an experienced and driven HVAC Team Lead to lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.

📍 Working Location: Local travel for Charlotte, NC. and surrounding area
💰 Pay Range: $40hr - $55hr (depending on experience)
🕒 Base hours/Schedule: M - F, 7am - 3:30pm, +OT

Key Responsibilities:

• Demonstrate a positive, customer-focused attitude to set a standard for the team to follow
• Ensure the team maintains a professional appearance by wearing appropriate company uniforms and hold team members accountable to do the same
• Actively support upper management in setting clear goals and expectations for the team, ensuring alignment with company objectives
• Exhibit support for companywide initiatives, regardless of personal opinion, to foster a cohesive and motivated team environment
• Meet monthly with employees to coach, mentor and deliver feedback
• Perform weekly review for non-compliant KPIs
• Mentor team members on efficient service execution and accountability
• Serve as a safety role model for the team
• Ensure safe work practices are implemented and provide job site safety training in line with OSHA regulations and company policies
• Ensure team members use proper PPE daily and understand proper usage
• Work closely with Service Coordinators to meet customer needs and foster a strong, cohesive team dynamic
• Oversee daily service calls and ensure timely completion of electronic paperwork for billing
• Limit customer impacts and increase satisfaction working with coordination
• Assist in managing parts orders to ensure timely job completion
• Support sales efforts by identifying opportunities and assisting with estimates and job site surveys
• Review quotes from team before going to customer & ensure submission to customer in a timely manner
• Ensure team proficiency with OEM/vendor apps and HVAC software tools
• Lead rollout and training of new tools, technology, and processes
• Maintain excellent driver scores
• Participate in the on-call rotation to support urgent customer needs
• Perform other duties as assigned

Qualifications:

• Minimum 15 years of experience in commercial or industrial HVAC service
• Prior experience supervising or mentoring technicians in a field-based role
• EPA Universal Certification (required)
• Strong diagnostic and troubleshooting skills for complex HVAC systems
• Proficiency with OEM/vendor apps and HVAC-related software tools
• Working knowledge of OSHA regulations and commitment to jobsite safety
• Excellent communication, leadership, and organizational skills
• Ability to read and interpret technical drawings, schematics, and manuals
• Valid driver’s license with a clean driving record
• Must be able to pass a drug screen and background check

Benefits:

• Competitive salary and performance incentives
• Health, dental, and vision insurance
• Company-paid Life Insurance and Long-Term Disability
• 401(k) with company match
• Paid time off and holidays

Once you apply, please text "CHTL" to 904-712-6140 for a faster reply.

INDH