Guest Service Supervisor at Marcus Clayton LLC – St Louis, Missouri

About Our Company

We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!

We are currently hiring a Guest Services Supervisor

About Le Meridien Clayton

Le Meriden St. Louis – Clayton is where the creative-minded, the culture seekers, and those who live to savor the moment unlock the destination of St. Louis. This Clayton hotel is more than a typical hotel stay; it is an experience. Located in the epicenter of the chic Clayton business district, minutes from Forest Park, downtown Saint Louis, and WashU, this luxurious hotel celebrates art through an effortless blend of simplicity and comfort with style and detail. Immerse yourself in the culture and events during our year-round rooftop activations or take yourself on an exquisite culinary journey at our on-site French-inspired restaurant, Café La Vie. Our guests appreciate our thoughtfully designed guest rooms with views of the local area and our world-class amenities, including our state-of-the-art fitness center featuring Peloton. There is no better place to gather than in our over 17,000 square feet of stylish event space. Join us in this genuine journey while you are in St. Louis - Clayton

You should join our team if you believe...

It’s energizing to create memorable guest experiences every single day.
• It’s inspiring to lead by example and support a team that thrives on service excellence.
• It’s fulfilling to resolve challenges with empathy, professionalism, and efficiency.
• That exceptional guest service is the heart of hospitality and sets the tone for everything else.

You're a great fit for this role if you love...

• Coaching and motivating a guest service team to consistently exceed expectations.
• Ensuring smooth daily operations at the front desk and other guest touchpoints.
• Responding to guest feedback with urgency, care, and a solutions-focused mindset.
• Collaborating with departments to deliver a seamless, elevated guest journey.
• Upholding brand standards and continually looking for ways to improve service delivery.

We're excited to have you join us because you...

• Have 3+ years of experience in guest services or front office operations, with 1–2 years in a supervisory role.
• Are known for your leadership presence, attention to detail, and ability to stay calm under pressure.
• Understand property management systems (e.g., Opera, OnQ) and guest service workflows.
• Are passionate about hospitality and know how to make both guests and team members feel valued.
• Thrive in a dynamic, fast-paced environment and bring a positive, can-do attitude every day.

Here's the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

JOB OVERVIEW:

As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered.

ESSENTIAL JOB FUNCTIONS:

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Associates.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned
• May be required to work overnight shifts