Jr. Associate - Sales Support in Chennai, Tennessee at CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

JOB TITLE: Jr. Associate - Sales Support

Career Stream: Sales

Career Sub stream: Sales Operations

Role: Jr. Associate

Role Variant: Sales Support

Employment Type: Salaried Full-Time

Location (City, Country; specify remote/hybrid/on-site): India

Career Band: A

Career Level: A1

1. Role Purpose: This role enables the sales team by managing pre and post sales activities, ensuring seamless coordination and analysis on sales activities. The role requires commercial acumen, stakeholder management, and the ability to handle sales processes in a fast-paced environment.

2. Key Responsibilities:

· Act as a support partner to the sales team across the end-to-end sales lifecycle

· Documentation of sales proposals, quotations, RFP/RFI responses, and contracts as shared by Sales teams

· Ensure accuracy and timeliness of sales documentation, pricing, and approvals

· Coordinate with Finance, Legal, Operations, and Delivery teams to support operational sales processes

· Track sales pipeline, forecasts, and performance metrics; generate regular reports and insights for leadership

· Maintain and update CRM systems to ensure data integrity and visibility

· Accuracy of Sales Documentation

· Internal SLA Adherence

· Reporting Accuracy & Timeliness

· CRM Data Accuracy & Hygiene

· Technical Skills:

SKILL

Level

Salesforce Proficiency

1

SCM Proficiency

1

Productivity Tools Proficiency (Excel, Outlook, etc)

1

Supplier Resources (Website, Portal, etc)

1

Tableau

1

Power BI Pro

1

ServiceNow - CSM

1

Negotiation

1

Collaboration with Internal Teams

1

Multitasking/Prioritization

1

Customer Service/Satisfaction

1

· Functional competencies:

COMPETENCY

LEVEL

Technical Product Knowledge

1

Communication and Interpersonal Skills

2

Time Management and Multitasking

2

Customer Relations and Problem Solving

1

CRM & Sales Tools Proficiency

N/A

Leadership & People Development

N/A

Operational Excellence

1

Change Management

1

· Leadership/Behavioral competencies: Quality of Work, External Focus, Ownership, Communication Skills, Problem Solving, Proactiveness, Collaboration, Expertise and Training & Development

5. Certifications:

· Degree: Graduate / Professional Degree in Business Administration, Commerce, Marketing; MBA or equivalent degree preferred.

· Years of experience: 0-2 years

· Relevant experience:

· Internal: Coordinates with Marketing, Sales, Solution Sales, Finance teams

· External: Coordinates with enterprise customers, partners, vendors.