Public Space Attendant - The Henry Hotel, Dearborn, MI in Dearborn, Michigan at The Henry Hotel, Dearborn, MI

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Benefits of Being The Henry Ambassador:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Time off
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account/Health Saving account
• Life insurance
• Parental leave

Job Purpose:

This Position provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in designated areas of the hotel. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greets guests and responds to special requests.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells, and offices.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals, and cleaning aides.
• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas, and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Performs other duties as assigned by Management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Work experience as a Room Attendant or Houseman/Houseperson is required
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organizational skills
• Ability to follow instructions

Qualifications and Requirements:

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs - approximately 40 steps 15% of 40 hour week.
• Material/Equipment Used
• Chemicals/Agents used: Standard EcoLab cleaning chemicals.
• Protective gloves worn approximately 10% of 8 hours. Protective goggles worn for approximately 20% of 40 hours.
• Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.
• Stocking housekeeper carts with supplies.
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Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.

Shift: Nights

Hours are 11:00 PM - 7:30 AM