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Service Manager in Avon, Massachusetts at Finch Turf, Inc.

Industry: MerchandisingJob Function: Customer Service
Finch Turf, Inc.
Avon, Massachusetts, 02322, United States
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Job Description

Service Manager

SALARIED EXEMPT - $61,708 - $95,900 QUALIFICATIONS
  • Self-motivated and willing to learn
  • Takes pride in their work
  • Adaptable to changing priorities
  • Good work ethic and positive attitude
  • Good communication skills
  • High level of integrity
  • Basic understanding of financial principles relative to Service Department operations
  • Proficient with computer applications
  • Familiar with John Deere and/or competitive products
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours
  • Ability to successfully complete a pre-employment background investigation and drug test
  • Forklift experience (preferred)
EDUCATION
  • Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations
JOB RESPONSIBILITIES
  • Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
  • Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives.
  • Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
  • Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
  • Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
  • Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
  • Manages recruiting, staffing and employee development activities for employees reporting to this position.
  • Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
  • Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.
  • Other duties as assigned by Manager.
PHYSICAL DEMANDS
  • Periodically sit at desk and/or walk around facility for oversight of operations
  • Assist with loading and unloading trucks
  • Ability to lift items weighing up to 50-75 lbs

Job Location

Avon, Massachusetts, 02322, United States

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