Sales Support Specialist in Fargo, North Dakota at Red River Commodities

Red River Commodities is a leading processor of sunflower seeds and specialty grains, specializing in high-quality, nutritious food products. We pride ourselves on our sustainable practices, innovation, and commitment to delivering superior products to our customers. Our team shares core values focused on family, pride, passion, safety, and integrity. We work hard, play harder, embrace authenticity, and always support one another to achieve our goals.

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Office Location: 501 42nd St. N Fargo, ND 58102

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Position Summary:

The Sales Support Specialist will play a key role in supporting our sales operations by managing order entry, processing, and customer service. This individual will collaborate with various departments to ensure efficient order fulfillment and provide administrative support to the sales team. This role requires a proactive individual who thrives in a dynamic environment and is committed to providing exceptional support to both customers and internal teams.

Responsibilities:

• Order Entry & Processing:
  • Accurately enter and confirm customer orders via EDI and manual submissions.
  • Work with internal teams to ensure correct entry of customer, items, and warehouse information.
  • Manage sales and purchase orders in the ERP system, including lot numbers and bin codes for tracking.
  • Coordinate daily with customers, sales, production, warehouse, supply chain, vendors, and logistics for timely order fulfillment.
  • Handle EDI document submissions, shipment tracking, route orders, and late shipment reporting.
• Order Management & Customer Service:
  • Update and manage order changes in coordination with sales and warehouse teams.
  • Address customer inquiries, complaints, and concerns.
  • Work in and manage customer portals, ensuring accurate data entry.
• Inventory & Reconciliation:
  • Track outsourced inventory and customer drop-shipments.
  • Handle credit and deduction reconciliations/disputes.
  • Monitor daily inventory levels and communicate any changes.
• Administrative & Sales Support:
  • Assist with new item setup and maintain Master Item Spec Sheet.
  • Work with customer-specific systems for data entry and sales reporting.
  • Provide support for trade shows, including coordination with the sales team.
  • Purchase and manage marketing materials, brochures, and signage.
  • Handle customer sample shipments and UPS orders.
  • Generate and provide weekly sales reports.
  • Conduct competitive shop tracking.

Qualifications & Skills:

• 3-5 years of customer service or sales support experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong multitasking and organizational skills with keen attention to detail.
• Creative, reliable, and highly motivated.
• Tech-savvy with the ability to quickly learn new systems.
• Proficiency in Microsoft Office; Dynamics 365 experience preferred.

Company Benefits:

At Red River Commodities, we value our employees and are committed to providing a supportive and rewarding work environment. As a member of our team, you will enjoy a competitive salary, comprehensive health benefits, and opportunities for career growth and development. Below are some additional benefits that we offer.

• On-demand pay available through Tapcheck
• Paid time off
• Paid Holidays
• 401k & company match
• Profit Sharing
• Employee Assistance Program

Red River Commodities and its subsidiaries are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization. Red River Commodities makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We are committed to maintaining a legal and compliant workplace. As part of our hiring process, Red River Commodities participates in the E-Verify program.