Field Service Technician in Charleston, West Virginia at Central Business Systems Inc.

Field Service Technician

Full job description

Central Business Systems, Inc. is one of the fastest growing office equipment and technology companies in the region. We have been in business for over 75 years in Kentucky, Indiana, and West Virginia.

Central Business Systems, Inc. has a career opportunity for an entry-level to mid-level Regional Field Service Technician to provide installation, service, and repair of printers and mailing equipment for our customers. This position deals primarily with printing and mailing equipment with a need for basic IT skills.

A typical day in this position may include any (or all) of the following:

• Traveling 1-2 hours to a customer site to perform service or installation.
• Performing mechanical repairs on large printers and/or mailing equipment.
• Performing equipment installations and user training.
• Diagnosing and repairing problems with printers or mailing equipment.
• Completing additional training online or in a classroom to enhance technical ability and support skills.
• Driving a box truck or minivan to deliver equipment or supplies to customer sites.
• Working with mailing software (configuring job details, customer training, troubleshooting basic error codes, etc.)

Duties and responsibilities include:

• Service and repair of copiers, printers, and mailing equipment.
• Delivery and installation of copiers, printers, and mailing equipment.
• Complete company-provided training as requested to expand skills.
• Dress and communicate professionally, especially at customer sites.
• Work individually or with other technicians as needed.

Minimum required skills include, but are not limited to:

• Good customer relation skills.
• Ability to travel to areas outside West Virginia as needed (Dependable transportation is a must.)
• Basic IT and networking skills (Printer driver installs on computers, basic network connectivity, and familiarity with IP addresses. CBS will provide training for specialty software as needed.)
• Ability to manage trouble tickets efficiently and work with dispatch to coordinate work tasks.
• Ability to move printer and mailing equipment to and from customer sites using hand carts, 'dollies', and trucks/vans.
• Ability to read technical service manuals and diagrams.

We offer:

• Competitive wages with opportunities for increases and advancement based on performance and professional development.
• Opportunity for professional development and specialized training.
• Mileage reimbursement, paid holiday leave, excellent benefits, and more!

Job Type: Full-time or part-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Printer and Copier installation: 1 year (Required)
• Field service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person